Retail Associates

Store AssociateTreasures from the Heart in Osceola is looking for an energetic, customer-focused team member who enjoys people, variety, and the fun of a thrift store environment. If you like supporting a mission-driven store, this could be a great fit.The Store Associate supports the day-to-day operations of Adoray's Treasures from the Heart Store by assisting customers, accepting donations, sorting and pricing donated goods, stocking the sales floor, and helping create a welcoming shopping experience. This role is ideal for someone who is dependable, friendly, and enjoys working in a fast-paced retail setting where every day brings something different.Benefits EligibilityThis is a 0.8 FTE position, scheduled for 32 hours per week, and is eligible for benefits.Eligible benefits include:Medical insuranceDental insuranceVision insuranceShort-term disabilityVoluntary life insurancePaid time off (PTO)Extended Illness Bank (EIB)Minimum Qualifications· High School Diploma or GED· One-year experience in working in a retail or second-hand store preferred.· Excellent communication skills.· Ability to work autonomously and make independent judgments.· Must be able to lift up to 50 lbs.Knowledge, Skills and Abilities· Exhibit excellent communication, customer service, and organizational skills· Ensures consistent implementation of store policies as directed by the store manager, and assistant manager.· Strictly maintains professional boundaries in all customer situations and adheres to Treasures from the Heart Standards of Conduct and mission.· Takes the initiative to identify problems, find solutions and follow through on solutions in a timely manner as appropriate.· Serves as an "ambassador" to the communities we serve regarding the store and its fund-raising purpose, tying it back to Adoray Home Health and Hospice's programs and mission.· Respects the individuality and wishes of others by such actions as extending a warm welcome, introducing self, making eye contact, addressing people by the name they prefer, and/or by honoring cultural differences.Physical RequirementsJob involves standing more than four hours per day; stooping, bending, lifting/pushing up to 50 lbs. etc. are regularly required.Visual acuity of 20/20 with or without correction.Work Environment ConditionsWork involves moderate risks or discomforts that require special safety precaution such as safe lifting procedures.Essential Duties and Responsibilities· Assists with general operations of the store, taking direction from the store manager, and if applicable assistant manager.· Assist customers in locating and/or selecting merchandise· Process customer sale transactions using cash register, bag merchandise, and thank the customer.· Accurately conduct sales transactions and maintain cash and credit card control by following proper procedures regarding voids, refunds, checks, credit cards, etc.· Give excellent customer service and remain calm and professional under stressful situations· Maintain the sales floor and inventory in a clean, neat and properly displayed manner· Provides superior customer service to customers, uses cash register, and accepts donations.· Establishes and ensures consistent implementation of store policies including but not limited to the condition and type of inventory accepted; pricing strategies; consignment guidelines; return policy, etc.· Providing donors with a receipt for merchandise, ensuring all applicable Federal and State tax regulations are followed.· Other duties as assigned