Collector II
ITACCEL
Collections Representative - Banking We are seeking a Collections Representative to support delinquent account resolution and customer outreach within a banking environment. This role is responsible for working directly with customers to resolve past-due accounts while maintaining a high level of professionalism and customer service. Responsibilities:
- Contact customers regarding delinquent accounts and negotiate payment solutions
- Conduct skip tracing and research to locate customers and collateral using various tools and databases
- Investigate and resolve customer account issues
- Maintain accurate customer records and update contact information
- Document collection efforts and account activity
- Manage multiple accounts and priorities in a fast-paced environment
- 3-5 years of collections, customer service, or call center experience
- Strong verbal and written communication skills
- Excellent phone and customer interaction skills
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Strong organizational, multitasking, and problem-solving abilities
- Detail-oriented with solid data entry and computer skills
- High School Diploma or GED required
Vacancy posted 3 days ago
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