Service Coordinator

Service Coordinator / DispatcherHigh-Energy | Fast-Paced | Client-Critical Role Pay Range: $24-28 / hour Location: Air Force One corporate headquarters in Dublin, OH Position Summary This is not a quiet desk job. The Service Coordinator is at the center of a high-volume, high-urgency service operation where priorities shift quickly and every decision impacts our technicians and customers. This role requires focus, speed, accuracy, and the ability to stay calm under pressure while juggling multiple demands at once. If you thrive in a fast-moving, high-expectation environment, enjoy solving problems in real time, and take pride in keeping operations running smoothly even on the busiest days, then this role was built for you.What Success Looks LikePhones are ringing, schedules are changing, and technicians are on the move — and you stay organizedCustomers feel heard, informed, and supportedTechnicians have what they need, when they need itService calls, documentation, and systems are accurate and up to dateChaos turns into controlled executionQualificationsHigh School Diploma or GED requiredPrior experience as a Service Coordinator, Dispatcher, or in a similar high-volume role requiredAbility to manage constant interruptions without losing accuracyStrong attention to detail in a time-sensitive environmentConfident, professional communicator with internal teams and external clientsComfortable working with multiple systems and technology platforms simultaneouslyEssential Duties & ResponsibilitiesHandle a high volume of inbound calls professionally and efficientlyEnter, update, and manage service calls in SAMPro with speed and accuracyCoordinate technician dispatch and adjust schedules in real timeCommunicate clearly with technicians regarding job changes, priorities, and expectationsMonitor and manage service calls and PM activity (daily, weekly, monthly)Issue purchase orders and coordinate parts pickup or stagingManage Outlook calendars and service schedules under tight deadlinesMaintain accurate client data and electronic filing systemsNavigate and update client portals and EFM toolsComplete documentation in accordance with company procedures — even under pressureOperate office equipment including phones, copiers, and scannersJump in where needed and support the team during peak demand periodsTechnology & Software ExperienceMicrosoft Outlook (heavy daily use)Microsoft Word & Excel (Beginner)Microsoft Teams & SharePointAccounting software such as SAMPro, QuickBooks, Peachtree, or Great PlainsCRM systemsDispatching and scheduling softwareClient web-based tracking systemsPhysical & Work Environment ExpectationsFast-paced office environment with frequent phone activityContinuous talking and listening requiredExtended periods of sitting with frequent typing and computer useOccasional standing, walking, reaching, and lifting up to 25 poundsSome travel may be requiredModerate noise level typical of an active service officeReasonable accommodations may be made to support essential job functionsThe Air Force One Associate Every Air Force One associate is expected to bring:Integrity – Doing what's right, even when things are moving fastHumility – Staying grounded, respectful, and team-focusedIntelligence – Thinking critically, communicating clearly, and adapting quicklyHunger – A drive to win, improve, and push through challengesWe believe in Personal Ownership, One Team, and Serving Others — and we expect our Service Coordinators to lead by example through professionalism, accountability, and quality execution every day.