Account Manager

ATTN Agency (pronounced Attention Agency) is a boutique, growth-focused digital marketing agency trusted by e-commerce and DTC brands looking to scale profitably. We specialize in full-funnel growth across Google, Meta, TikTok, connected TV, Klaviyo, Postscript, and emerging platforms, with a laser focus on ROAS, new customer acquisition, and incremental revenue. We don’t just run channels in silos. We build scalable systems for sustainable growth, and we’re selective about who we work with and who we hire. If you’re obsessed with performance, welcome home.

ABOUT THE ROLE

We are looking for an Account Manager to own the client relationship and bring our channel teams together across a portfolio of high-growth eCommerce and DTC brands. This is a client-facing role that sits at the intersection of communication, strategy alignment, and project oversight. As an Account Manager, you are the primary point of contact for your clients and the connective tissue between our channel teams. You own the relationship, the goals, and the budget conversation, and you make sure every strategist is working from the same plan. This is not an in-platform role. You won’t be launching campaigns or editing ads and flows inside the channels. You will need a strong general understanding of paid social, search, video, and retention (email & sms) marketing so you can answer client questions with confidence, translate performance into plain language, spot where channels can work together, and know when to bring in the right strategist.This is not an entry-level role. We need someone who has been here before, can lead without being managed, and is ready to take ownership of the client experience.

SCOPE OF WORK

Client Relationship and Communication Serve as the day-to-day point of contact for a portfolio of [X to Y] clients Maintain proactive, clear communication on performance, priorities, timelines, and next steps Set and manage client expectations, and flag risks and opportunities before they become problems Keep a pulse on client satisfaction and relationship health Identify opportunities to grow the relationship, including expanded scope and additional channels Budgets and Goals Track budgets, spend, and pacing against monthly and quarterly plans Keep client goals and KPIs documented, current, and understood by the entire team Work with strategists to explain performance against goals, including when we are ahead, behind, or changing course Manage budget changes, approvals, and reallocations across channels in partnership with the team Partner closely with channel strategists across paid social, search, video, and retention marketing Bring individual channel plans together into one cohesive client strategy Spot where channels can support each other, such as paid media and email working from the same promotion, audience, or launch Make sure strategy, messaging, and priorities stay consistent across every channel and every call Maintain a working knowledge of each channel’s metrics, terminology, and best practices Client Calls and Internal Syncs Prep, organize, and lead client calls on the cadence that fits each account (weekly, bi-weekly, or monthly, depending on the client and services) Gather updates from each channel strategist, build the agenda, and make sure the right people are prepared Lead internal syncs to align the team before client conversations Capture decisions, send clear follow-ups, and make sure action items get done on time Bring strategists into client calls when a deeper channel conversation is needed Project and Team Coordination Keep tasks, deadlines, and deliverables organized in ClickUp Clarify client requests, route work to the right teammate, and unblock the team Coordinate with strategists, designers, copywriters, and project managers to keep timelines on track Hold yourself and the team accountable to commitments made to the client Contribute to internal best practices for account management, communication, and process

REQUIRED SKILLS AND EXPERIENCE

3+ years of agency account management or client services experience in digital marketing Direct experience with DTC and eCommerce brands, with an understanding of what drives growth for them (acquisition, retention, promotions, seasonality) Familiarity with the major marketing platforms, including Meta Ads, Google Ads, TikTok, Klaviyo, and Postscript, and what the key metrics in each one mean A solid general understanding of paid social, paid search, video or connected TV, and email and SMS marketing, with the ability to speak to strategy and how the channels fit together Experience using AI tools to work more efficiently, such as preparing for calls, summarizing performance, drafting communications, and organizing information Strong organizational skills, with exceptional follow-through across multiple clients, competing priorities, and deadlines Experience managing multiple client accounts simultaneously in an agency environment Comfort with budgets, pacing, and performance reporting, and the ability to explain what the numbers mean in plain language Strong analytical skills with the ability to interpret data, spot trends, and ask the right questions of channel strategists Excellent written and verbal communication skills, including the ability to lead client calls and present performance clearly A collaborative approach to working with strategists, creative teams, and other account managers Comfortable working autonomously in a fast-paced remote environment Proficiency with ClickUp (or similar project management platform), Slack, and GSuite #J-18808-Ljbffr ATTN Agency