Receptionist

Job Description

Job Description

Description:

Hospice & Palliative Care, Inc. is seeking a compassionate, organized, and customer-focused Receptionist to serve as the first point of contact for patients, families, referral sources, and community partners contacting our organization. This position is responsible for operating the organization's multi-line telephone system, directing calls, providing administrative support, and assisting with communication and technology-related tasks to support daily operations.

Essential Duties and Responsibilities

Telephone & Communications

• Answer, screen, and direct incoming telephone calls in a professional, courteous, and compassionate manner.
• Route urgent clinical calls promptly to the appropriate staff.
• Take accurate messages and ensure timely delivery.
• Monitor and distribute voicemail messages.
• Maintain the organization's telephone directory.

VoIP Phone System

• Maintain the organization's VoIP phone portal.
• Add, modify, and remove users and extensions.
• Update voicemail greetings, call routing, and auto attendants.
• Generate call activity reports as requested.
• Coordinate with the telecommunications vendor regarding routine service issues.

Technology Support

• Assist with deployment of staff iPhones, iPads, and other mobile devices.
• Maintain inventory of organizational mobile devices and accessories.
• Coordinate technology setup for new employees.
• Recover and document equipment from departing employees.
• Serve as a liaison with the organization's IT vendor for routine technology requests.

Administrative Support

• Process incoming and outgoing mail.
• Process incoming faxes and distribute documents appropriately.
• Scan and electronically file documents.
• Maintain office supply inventory and place supply orders.
• Assist with preparation of business cards, staff directories, and other administrative materials.
• Maintain office forms and departmental contact lists.
• Provide general administrative support to departments as assigned.
• Assist with special projects and other duties as assigned.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of two years of receptionist, customer service, or administrative experience; healthcare experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office applications.
• Ability to learn healthcare software and communication systems.
• Experience with multi-line telephone systems or VoIP systems preferred.
• Ability to maintain confidentiality and professionalism at all times.

Physical Requirements

• Prolonged periods of sitting and computer work.
• Ability to occasionally lift up to 25 pounds.
• Ability to perform repetitive keyboard and telephone work.