Service Advisor

Job DescriptionJob DescriptionBull Falls Harley-Davidson of Wausau, WI has a great opportunity for an experienced Service Advisor and/or Parts specialistto join our dealership!Bull Falls Harley-Davidson is a high performing dealership that strives for excellent customer service, and we would like you to join our team. Because we are a high volume dealership that stays busy year-round, we are looking to add an experienced Service Advisor/Parts Associate who can help drive our departments to the next level. We offer a competitive base pay plus commission, 401k with generous company match, paid vacation, health insurance, employee discounts, life insurance, and onsite training. Our ideal candidate would have excellent communication and coaching skills, advanced knowledge of Harley-Davidson parts and accessories, and basic knowledge of motorcycle repair and maintenance. We'll train the rest.Job RequirementsMotorcycle riding experience and knowledge is preferredAt least 1 year of previous Service Advisor/ Parts experience preferred but, we can train candidates from other industries such as automotive, powersports, or marine.Knowledge and experience with servicing Harley-Davidson motorcycles is a plus.Superior communication and customer service skills.Ability to get along with a broad customer base.We OfferCompetitive base pay with commissionOngoing professional trainingMedical & Dental Insurance401(k) Retirement w/company matchLife insuranceEmployee discountsPaid VacationResponsibilitiesAssist parts & service director in maintaining a smooth running and efficient service/parts department, with a high degree of customer satisfactionDiagnose problems accurately, and clearly describe them on the repair orderEstimate repair costs and job completion times at point of sale. Clearly communicate them to customerAssign jobs to technicians based on skill level and current resource utilizationReview work-in-progress to ensure quality and timelinessDetermine correct part numbers on repair orders and assist the parts departmentWork directly with customers on Parts & AccessoriespurchasesPerform cashier functions, as neededMake estimates for internal trades and damage repairsOpen & close all customer paid, warranty, and internal repair ordersFollow procedures for quick and efficient handling of warranty items,Become familiar and efficient with all phases of the computer systemHandle phone calls promptly and efficientlyMaintain a clean and well stocked departmentAssist in department inventory management.Stay up to date on product knowledge and monthly Harley-Davidson training.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offRetirement planEducation:High school or equivalent (Preferred)Experience:Service Writing: 1 year (Preferred)Service/ Parts: 1 year (Preferred)License/Certification:Motorcycle License (Preferred)Work Location: In person