Case Manager

POSITION FUNCTION The Case Manager is the primary point of contact and liaison for internal/external resident care and services. The Case Manager has the responsibility to provide case management/care coordination and advocacy by carrying a caseload and assisting clients in negotiating social services, providing follow-up and monitoring support. Reassess the individual’s needs on an ongoing basis. Responsibilities Acts as the primary liaison between residents and community resources, including federal, state, county agencies, and private companies. Ensure that all entitlements are received and current and manages the oversight of insurance coverage Promotes and maintains safety, cleanliness, and regulatory compliance of the milieu using person‑first language, safe crisis intervention, and trauma‑informed care while treating residents with dignity and respect. Ensure and maintain regulatory compliance of the individual’s record. Establishes, maintains and audits resident files to include: admission paperwork, quality progress notes, medical evaluations, benefit paperwork, etc. Provides one‑to‑one support to assigned residents in completing Activities of Daily Living (ADL’s) in accordance with each resident’s support plan; these may include assistance with bathing, toileting, dressing, and other personal care activities. Provides one‑to‑one support to assigned residents in completing Instrumental Activities of Daily Living in accordance with each resident’s support plan; these may include cleaning, laundry, shopping, providing transportation, support with recreational, educational or vocational pursuits, using the telephone, etc. Maintains contact with families, teams, or designated allies of residents; including emergent issues, progress updates (if approved by individual), and involvement for recovery. Develops comprehensive plan for each assigned resident, which includes an overview of medical, psychiatric, and daily living needs. Updates annually or as appropriate. Coordinates, consults and collaborates with the resident’s team, and participates regularly in providing input into the clinical recovery plans for all residents receiving therapeutic services. Maintains ongoing contact with the resident’s treatment team members; report changes, concerns, complaints, and progress to enhance resident’s overall wellness. Assists in arranging medical, psychiatric, legal, vocational, and other necessary appointments and accompanies residents as needed. Assesses and monitors self‑care and life skills of assigned residents and provides education and encouragement to achieve the highest level of independence possible. Assists residents in identifying and planning for achievement of short and long‑term goals, including: vocational, educational, recreational, and future planning. Assists residents with the management of any current or ongoing legal issues. Manages resident hospital admissions for those requiring an acute increase in care (medical, voluntary, or involuntary). Coordinates discharge planning for resident, including obtaining signed releases of information, referrals, continuing care planning and the gathering and organization of all relevant paperwork. Additional Duties and Responsibilities Abides by, supports, and models the NVW&R platform statements (Mission, Vision, Core Values, Ethical Standards, Service Model, and Leadership Commitments) and NVW&R handbook, policies, and procedures Adaptability to changes within the workplace Attends mandatory staff meetings and training sessions during orientation and as required thereafter Ability to provide verbal and written communication Computer literate with required technology, software and applications Maintain respectful and professional relationships with company employees, residents, program members, and outside vendors Proactive collaboration while identifying additional needs, tasks, and priorities within the organization Maintaining the confidentiality and security of all New Vitae staff and consumer data and information Accountability of personal responsibilities and essential functions of the position Maintain accountability for companywide personnel with regards to policies/procedures, regulatory and stakeholder requirements, best practices and identified corporate values/goals Has an understanding of the following: mental health, intellectual disabilities, substance use, brain injury, and chronic medical conditions Monitors interactions of residents and provide support/intervention, when necessary, to ensure the physical and emotional safety of all residents. Other duties as assigned Qualifications Education Required: Bachelor’s degree from an accredited program in an area of human services. Experience Required: A minimum of one year experience (paid or unpaid) in a human service field. This experience must involve direct contact with the individual receiving services. Required: PA driver’s license and criminal background check required. Working Conditions Physical Conditions Able to sit, stand, move and drive vehicle for periods of time Ability to lift up to fifty (50) lbs. without assistance Exposure to intense sensory stimulation Fluent in English both verbally and written Equipment Operation Able to operate common office equipment, including a computer Hazard of Position Risk of contact with blood‑borne pathogens and other contagions Potential injuries due to unpredictable behaviors of residents/program members New Vitae Wellness and Recovery (NVWR) is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state and local laws. NVWR will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. Furthermore, we comply with the laws and regulations set forth by the EEOC. #J-18808-Ljbffr