Front Desk Receptionist

Client Experience & Sales ManagerSubstance Salon is a luxury hair salon in Rutherford, NJ with 17+ years of brand reputation, loyal clients, and a strong position in the local beauty market.We are hiring a Client Experience & Sales Manager to lead the front desk, manage the guest journey, support salon operations, and help drive revenue growth.This is not a passive receptionist position. This is a leadership-track role for someone polished, organized, tech-capable, sales-minded, and serious about building a career in beauty, wellness, hospitality, or luxury client service.Who This Role Is ForThis position is ideal for someone who has experience in:Luxury retailHospitalityMedical office administrationSpa or med spa front deskBeauty, wellness, or aestheticsClient service, sales, or office coordinationWe are looking for someone who can communicate professionally, think on their feet, solve problems, use technology confidently, and represent a premium brand with maturity and polish.Key ResponsibilitiesClient ExperienceGreet every guest with professionalism, warmth, and confidenceManage phone calls, booking requests, confirmations, cancellations, and client questionsGuide clients through the appointment process and ensure a seamless guest experienceHandle client concerns with calm, clear communicationProtect the salon's luxury standard from the first phone call to checkoutBooking & Sales GrowthKeep stylist schedules consistently fullConvert phone calls, online leads, and inquiries into booked appointmentsSupport rebooking, upgrades, add-ons, and retail salesTrack opportunities to increase client retention and salon revenueHelp the team hit monthly service, retail, and booking goalsOperations & TechnologyManage schedules using salon booking softwareCreate and update client accounts accuratelyTroubleshoot basic booking, account, payment, and communication issuesUse POS systems, email, text platforms, and internal systems confidentlyKeep front desk operations organized and efficientMarketing & Brand SupportSupport social media content, client engagement, and salon promotionsAssist with hiring posts, team culture content, and local marketing initiativesHelp promote Substance Salon as a luxury beauty destination in RutherfordInventory & Team SupportMonitor retail, back bar, and color inventoryCommunicate product needs and assist with orderingSupport stylists and leadership with daily operational needsHelp maintain a professional, positive, high-performance salon environmentQualificationsBachelor's degree preferred, or equivalent experience in client service, sales, hospitality, medical office, spa, med spa, salon, or luxury retail environmentsStrong phone, communication, and client service skillsComfortable using computers, booking systems, POS systems, email, and social mediaOrganized, detail-oriented, and able to multitask under pressureProfessional appearance and polished communication styleSales-minded, proactive, and comfortable discussing services and productsAble to take ownership, follow through, and solve problems without constant supervisionInterested in a long-term career path in beauty, wellness, hospitality, or business managementCompensationPaid training starts at $19 per hour After training, compensation increases to $20 to $25 per hour, based on experience, performance, leadership ability, and resultsMonthly performance bonus opportunity up to $1,500, based on sales, booking conversion, schedule utilization, retail performance, and operational goalsBenefits & PerksFull-time schedule, 35 to 40 hours per weekPaid training and leadership developmentPerformance-based bonus opportunityCareer growth into higher-level salon managementEmployee discounts on salon services and retail productsBeauty, wellness, and professional development environmentSupportive team culture with high standardsOpportunity to grow with an established luxury salon brandScheduleFull-time availability requiredSome evenings and Saturdays requiredMust be reliable, punctual, and able to commit to a consistent scheduleAbout Substance SalonSubstance Salon has been serving Rutherford and the surrounding area for over 17 years. We specialize in premium hair services, bespoke client experiences, and a high-touch approach to beauty.We are looking for someone who wants more than just a job. We want someone who wants to grow, lead, contribute, and become part of the future of our brand.To apply, please send your resume and a brief note explaining why you would be a strong fit for this role.