Communications Shift Supervisor (911 Dispatch)

About the Job

Communications Shift Supervisor (911 Dispatch)

Location: Longmont, CO

Department: Public Safety - Communications Division

Job Type: Full-Time

Pay: Starting at $48.50/hour

Schedule: 40 hours/week (includes evenings, nights, weekends, and holidays)

Application Deadline: Open Until Filled

TO BE CONSIDERED YOU MUST APPLY via the City website:

Job Overview:

The City of Longmont is hiring a 911 Dispatch Supervisor / Emergency Communications Shift Supervisor to lead daily operations in a high-performing public safety communications center . This role is ideal for experienced 911 dispatchers, emergency communications professionals, and public safety supervisors looking to advance into leadership.

As a Communications Shift Supervisor , you will oversee emergency dispatch operations , support staff, and ensure effective coordination of police, fire, and EMS response services .

Key Responsibilities:

• Supervise 911 dispatchers (Communications Specialists) during assigned shifts.
• Manage emergency communications operations and ensure policy compliance.
• Coordinate police, fire, and EMS dispatch services.
• Maintain dispatch staffing schedules and shift coverage.
• Provide training, coaching, and performance evaluations.
• Conduct quality assurance (QA) reviews for call handling and dispatching.
• Monitor CAD systems (Computer-Aided Dispatch), radio, and call center technology.
• Support emergency medical dispatch (EMD) programs and certification tracking.
• Investigate complaints and implement corrective actions.
• Assist with public safety communications center planning and budgeting.
• Maintain accurate dispatch logs, reports, and records.

Work Environment:

• Secure 911 call center / emergency communications center.
• High-pressure environment requiring multi-tasking and rapid decision-making.
• Shift work including overnight dispatch, weekend shifts, and holiday coverage.
• Frequent interaction with law enforcement, fire departments, and EMS agencies.

Minimum Qualifications:

• 5+ years of 911 dispatch or emergency communications experience.
• Experience in a public safety answering point (PSAP) or communications center.
• Valid Colorado Driver's License.

Preferred Qualifications:

• 911 dispatch supervisor or lead dispatcher experience.
• Communications Training Officer (CTO) certification.
• Experience with CentralSquare CAD or similar dispatch software.
• Knowledge of emergency call handling protocols (EMD, E911).

Benefits: We offer a competitive government benefits package, including:

• Medical, Dental, and Vision Insurance.
• Public sector pension plan + 401(a) retirement.
• Paid Time Off (Vacation, Sick Leave, Holidays).
• Life Insurance & Disability Coverage.
• Tuition Assistance & Professional Development.
• Employee Assistance Program (EAP).
• Flexible Spending Accounts (FSA).
• Optional voluntary benefits.

Hiring Process:

• Application review.
• Dispatch skills testing / criticall testing.
• Oral board interview.
• Background investigation & fingerprinting.
• Drug screening & psychological evaluation.

How to Apply:

Apply online at:

For questions, call: View phone number on click.appcast.io

Equal Opportunity Employer

The City of Longmont is an equal opportunity employer committed to diversity and inclusion in public safety careers and government jobs .

About the Company

Mission StatementsFire: "The mission of Longmont Fire Services is to serve our community by protecting life, property, and the environment through preparation, prevention and response."Police:Our commitment is to work in partnership with our residents in creating and preserving exceptional public safety for those who live in, work in, or visit our community. This commitment is reflected in our mission statement:"To protect and to serve with integrity and professionalism in partnership with the people of Longmont."