Lateral Communications Specialist (911 Dispatcher) - Up to $43.46/hr | Long

Job Description

Job Description

Lateral Communications Specialist (911 Dispatcher) – Up to $43.46/hr | Longmont Emergency Communications

The City of Longmont is hiring experienced Lateral Communications Specialists (911 Dispatchers) with prior PSAP experience. Earn $38.72–$43.46 per hour, with strong benefits, career stability, and the opportunity to serve on a high-performing public safety team.

Compensation:

• Hourly Pay: $38.72 – $43.46/hour (based on experience)
•   Schedule: Full-time, 40 hours per week
•   Shifts: Includes evenings, nights, weekends, and holidays

Lateral candidates are placed at the step that reflects their experience.

Why Join Longmont Emergency Communications?

Meaningful Work:

• Be the critical first point of contact in emergency situations.
• Directly support police, fire, and EMS response across the community. 

Professional Environment:

• Work in a highly trained, team-oriented communications center. 
• Utilize advanced CAD systems and public safety technology. 

Career Stability & Growth:

• Journey-level role with full responsibilities. 
• Opportunities to expand skills in emergency communications and coordination. 

Benefits:

• Medical, dental, and vision insurance. 
• Defined Benefit Pension Plan + 401(a) Money Purchase Plan. 
• Paid vacation, sick leave, and holidays. 
• Tuition assistance. 
• Life insurance and long-term disability. 
• Employee Assistance Program (EAP). 
• Military leave and FMLA. 
• 40 Hours of Vacation time added to your bank at the time of hire. 

Key Responsibilities:

• Answer and process 911 emergency and non-emergency calls.
• Determine call priority and dispatch police, fire, or EMS units.
• Maintain communication with callers during critical incidents. 
• Monitor and coordinate field unit activity and status. 
• Enter and manage calls using a Computer Aided Dispatch (CAD) system. 
• Access and update local, state, and national criminal information databases. 
• Provide Emergency Medical Dispatch (EMD) instructions when needed. 
• Coordinate with outside agencies and mutual aid partners. 
• Monitor alarms, surveillance systems, and public safety communications. 
• Support public works and utilities dispatch during off-hours. 

This role requires the ability to multitask, make rapid decisions, and remain calm under high-stress conditions.

Minimum Qualifications:

Required:

• Minimum two (2) years of experience in a primary PSAP environment.
• Experience call-taking 911 calls and dispatching law, fire, and EMS. 
• High school diploma or GED. 
• Minimum typing speed of 35 words per minute.
• Must be at least 21 years of age.

Preferred:

• Experience with Central Square Technologies CAD system.

Certifications (required within 12 months of hire):

• Emergency Medical Dispatch (EMD) 
• CPR certification 
• Colorado Bureau of Investigation (CBI) system certification 

Work Environment:

• Secure communications center with restricted access. 
• Extended periods of sitting and multitasking at a console. 
• High-stress environment requiring focus, accuracy, and clear communication. 
• Use of radios, phones, CAD systems, and emergency communication tools. 

Hiring Process:

Candidates must successfully complete:

• Application review 
• Oral board interview 
• Integrity interview 
• Computerized skills testing 
• Background investigation and criminal history check 
• Psychological evaluation 
• Drug screening and CJIS fingerprinting 

Apply Today:

Submit your application at:

 

For additional information, call:
View phone number on ziprecruiter.com

About Longmont Emergency Communications:

The Longmont Emergency Communications Center plays a vital role in public safety, providing critical support to first responders and the community. Our team is committed to professionalism, accuracy, and service in every call.

The City of Longmont is an Equal Opportunity Employer.