Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support account recovery efforts for a Contract position based in Puyallup, Washington. This role focuses on managing consumer and commercial collections activities, maintaining positive customer interactions, and helping resolve outstanding balances in a timely manner. The ideal candidate is comfortable handling high-volume phone communication, processing payments, and working within utility billing environments while maintaining accuracy and professionalism.

Responsibilities:
• Contact consumer and commercial account holders by phone to address past-due balances and encourage timely resolution.
• Review delinquent accounts, determine appropriate collection steps, and follow established procedures to support recovery efforts.
• Accept and process customer payments, including credit card transactions, with close attention to accuracy and documentation.
• Handle inbound and outbound calls professionally, answering billing questions and discussing payment arrangements when appropriate.
• Maintain detailed account notes and update collection records to reflect customer conversations, commitments, and payment activity.
• Work with utility billing information to research account issues and help resolve outstanding charges efficiently.
• Apply collection practices in a manner that supports compliance requirements while preserving a respectful customer experience.• Experience supporting both commercial and consumer collections activities.
• Knowledge of credit and collections practices, including account follow-up and payment recovery procedures.
• Background working with billing collection processes and payment handling.
• Familiarity with utility billing environments; exposure to rural utility service settings is an advantage.
• Ability to manage a high volume of inbound and outbound phone calls with professionalism and clear communication.
• Experience collecting payments and processing credit card transactions accurately.
• Strong organizational skills with the ability to maintain complete and precise account documentation.