Food & Beverage Manager

Under the guidance of the General Manager, operate member dining areas to specifications, upholding high standards, impeccable service and delivering a unique above and beyond mentality. Ensure service style and standards are met, and guest expectations are exceeded. Identify customer needs and respond proactively to all of their concerns. Monitors guests and internal feedback and takes corrective action as required ensuring the highest level of guest satisfaction. Be proactive in developing innovative ideas to facilitate the continual delivery of exceptional quality product. In conjunction with the General Manager, lead F&B team by training and appraising talented personnel. Oversee staff in dining rooms, member common areas. Create shift for biweekly activities. Maintain effective working relationship with food and beverage management, staff and all departments. Attend daily morning or afternoon meeting with other department managers to gather information on the house and help communicate that to the staff. Gather information about the members and relaying to front desk for input. Report on management regarding sales results and productivity. Act as a brand ambassador on Miami property as well as other restaurant news. Continually thrive for a better understanding and education on restaurant offerings, be they food, liquor or another beverage. Act as a liaison between the community and the operation. To follow all company/bar safety rules, policies, and procedures. Comply with health, safety, and sanitation regulations, and alcohol awareness standards. Performs related duties as required. Essential Job Functions Under the guidance of the General Manager, operate member dining areas to specifications, upholding high standards, impeccable service and delivering a unique above and beyond mentality. Ensure service style and standards are met, and guest expectations are exceeded. Identify customer needs and respond proactively to all of their concerns. Monitors guests and internal feedback and takes corrective action as required ensuring the highest level of guest satisfaction. Be proactive in developing innovative ideas to facilitate the continual delivery of exceptional quality product. In conjunction with the General Manager, lead F&B team by training and appraising talented personnel. Oversee staff in dining rooms, member common areas. Create shift for biweekly activities. Maintain effective working relationship with food and beverage management, staff and all departments. Attend daily morning or afternoon meeting with other department managers to gather information on the house and help communicate that to the staff. Gather information about the members and relaying to front desk for input. Report on management regarding sales results and productivity. Act as a brand ambassador on Miami property as well as other restaurant news. Continually thrive for a better understanding and education on restaurant offerings, be they food, liquor or another beverage. Act as a liaison between the community and the operation. To follow all company/bar safety rules, policies, and procedures. Comply with health, safety, and sanitation regulations, and alcohol awareness standards. Performs related duties as required. Required License/Qualifications/Knowledge Minimum of three (3) years of experience in a similar position. Must be able to speak, hear, understand, read, and write the English language. High school diploma. Food Handler Card. A general knowledge and understanding of Miami current events, cultural and culinary happenings. Preferred License/Qualifications/Knowledge F&B Manager experience in luxury resort, hotel or upper fine dining restaurant. Knowledge of training new hires and continuing education of current staff on food, wine and cocktail specifications. Experience with inventory and ordering of restaurant goods. Understanding of Department of labor standards. Skills/Aptitudes Excellent communication skills (verbally interacts with management, team members and guests.) Must be proficient in Microsoft applications (Excel/Word/Outlook). Must have proven leadership skills and teambuilding skills. Must have a strong customer service aptitude. Ability to work well in stressful, high-pressure situations in a fast-paced environment. Ability to accept constructive criticism and work calmly and effectively under pressure. Ability to implement and uphold service standards. Ability to prioritize and organize work assignments. Capable of analyzing business outcomes and scheduling appropriately. Conflict resolution sensibility, both with staff and guests. Willingness to learn, especially information that may not be F&B related. Physical Requirements Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Constant walking, sitting, and standing. Be able to work in a standing position for extensive periods of time. Be able to reach, bend, stoop Frequently lift up to 35 pounds. Work Environment The noise level in the work environment usually is loud. The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests. Work flexible hours that may include mornings, evenings, weekends, nights and/or holidays. What We Offer Competitive pay (based on experience) with annual performance evaluations Employer-subsidized medical, dental, and vision insurance Company-funded $25K in Life insurance and $1K/mo. in long-term disability coverage Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options Company-funded Employee Assistance Program for life and mental health resources Paid Time off package plus 7 paid Holidays EOS Family Matters Program of 3+ months fully paid parental leave for new parents 401K employer match up to 4% of salary Discounted employee and family hotel rates as low as $59 per night at EOS Hospitality portfolio locations Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel Pathways for growth and professional development including training and tuition reimbursement Incentive opportunities for both hourly and managerial roles Supportive, open workplace culture with flexible and understanding work-life equality #J-18808-Ljbffr EOS Hospitality