Job Description:The Instructional Designer / Knowledge Content Specialist

InDepth Engineering Solutions, LLC | Contract Job Description: The Instructional Designer / Knowledge Content Specialist Auburn Hills, United States | Posted on 07/07/2026 TheInstructional Designer / Knowledge Content Specialist is responsiblefor designing, structuring, and maintaining clear, user-centered processdocumentation and knowledge assets. This role transforms complexprocesses into intuitive, actionable content for both internal employeesand customer-facing channels, including AI-powered tools. Thisindividual ensures that all knowledge artifacts—such as SOPs, workinstructions, decision trees, and bot content—are accurate, accessible,and aligned with business processes, enabling end users to quickly findand apply the right information. Key Responsibilities Process Documentation & Knowledge Development Develop and maintain human-readable Standard Operating Procedures (SOPs) and Work Instructions (WIs) Translate complex workflows into clear, structured, and easy-to-follow content Ensure documentation aligns with process maps and operational intent Apply ISO-aligned document control standards (versioning, ownership, updates) AI & Customer-Facing Content Design Create and optimize content for AI chatbots and virtual assistants Design responses that are clear and conversational Design responses that are accurate and compliant Design responses that are aligned with brand voice and customer expectations Ensure content supports self-service and first-contact resolution Decision Tree & Guided Experience Design Develop decision trees, guided workflows, and troubleshooting logic Structure content to help agents and customers navigate complex scenarios Structure content to help agents and customers make accurate decisions quickly Collaborate with SMEs to validate logic and edge cases Knowledge Strategy & User Experience Design content with a user-first mindset (agents, customers, partners) Improve findability and usability of knowledge assets Standardize formats, templates, and naming conventions Identify gaps and continuously improve knowledge effectiveness Process-to-Content Translation Expertise Provenability to take complex processes and convert them into clear,structured SOPs, work instructions, or knowledge content that are easyto follow. Content Optimization & Simplification Skills Demonstratedexperience improving, streamlining, and enhancing existingdocumentation for clarity, usability, and efficiency (human + AIconsumption). User-Centered & AI-Ready Content Design Abilityto create content tailored to different audiences (agents, customers,chatbots) with a focus on usability, logical flow, and self-servicesuccess. Experience with AI/chatbot content or knowledge platforms Portfolio or writing samples showcasing structured documentation Background in instructional design, technical writing, or knowledge management Bachelor'sDegree is preferred; however, candidates with strong relevantexperience may still be considered. Requirements Role is highly focused on Project Elevate and AI-related transformation initiatives Open to candidates from any industry background with strong content development and documentation expertise Candidatesshould be prepared to discuss prior writing experience and provideexamples of SOPs, work instructions, process documentation, or similarstructured content Writing samples are preferred prior to the interview and will be requested during the interview process Virtual interview process consisting of behavioral, experience-based, and content evaluation discussions Candidatesmay be asked to review existing documentation and explain how theywould improve readability, streamline content, and enhance usability Experiencewith AI tools is beneficial; direct chatbot development experience isnot required, but candidates should be comfortable discussing howAI-generated content can improve user experience Experience with Visio and Salesforce is preferred but not required #J-18808-Ljbffr InDepth Engineering Solutions, LLC