OFFICE ASSISTANT - AGING & DISABILITY RESOURCE CENTER

Clerical Position in Aging & Disability Resource Center

At La Crosse County, we are committed to creating a vibrant, safe, and inclusive community. Guided by our Strategic Plan, we focus on economic growth, environmental stewardship, affordable housing, and robust public services that enhance the quality of life for all residents.

Why Join La Crosse County?

• Wisconsin Retirement System (WRS): A top-rated pension program.
• Affordable Insurance Premiums: Comprehensive health, dental, and vision coverage.
• Generous Paid Time Off: Vacation, sick, and 10+ paid holidays annually.
• Work-Life Balance: Flexible schedules and wellness programs.

Diversity, Equity, Inclusion, and Belonging (DEIB): At La Crosse County, we believe that diversity strengthens our community. We are committed to fostering an inclusive workplace where all employees feel valued.

Overview

FLSA: Non-Exempt. Employees in this position provide general clerical functions in the Aging & Disability Resource Center (ADRC) section of Human Services. Work is performed in an office setting and involves reception and computer work along with other duties as assigned. Employees are selected and supervised by an ADRC Supervisor and/or Manager and work under moderate supervision.

Essential Job Functions

Demonstrates self-leadership, seeks out opportunities for personal growth and development, accepts feedback and demonstrates ability to learn and apply.

Shares ideas and demonstrates respect, humility, honesty, and open-minded thinking. Demonstrates flexibility, acceptance of change and emotional intelligence.

Takes initiative and demonstrates the ability to think critically and strategically.

Participates as a contributing member of the team and brings authentic self to discussions regarding all aspects of the work.

Demonstrates ability to build and maintain effective relationships. Performs a variety of general clerical functions.

Performs receptionist duties: answers telephone; takes messages; greets and assists walk-in clients; handles routine inquiries and refers clients/callers to appropriate personnel.

Receives and distributes incoming mail. Maintains registration for various ADRC events.

Completes data entry and runs reports from State databases. Maintains a variety of ADRC files and packets.

Maintains organization of ADRC lobby including opening and closing practices, maintaining brochure racks, ordering materials as required, and maintaining supplies for interview rooms.

Uses various office machines in the performance of duties such as computers, telephones, copiers, and printers. Maintains strict confidentiality of work-related information.

Completes required documentation (timesheets, time studies, reports, client and program documentation, etc.) in a timely manner. Assists in tracking the completion of such documentation for the section.

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.

Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.

Physical demands: Sits at desk, uses hearing, near vision and fingering for typing, word processing or calculators or other office machines. Talks to clients, callers, department staff. Moves about the office. Handles papers and manuals, etc. Some time is spent standing and reaching in order to perform filing or other duties, and lifting files, copy paper and other office materials. Certain positions require standing for long periods of time and waiting on counters and frequent moving from desk to counter.

Related Job Functions

May be required to work nights, weekends, or during community emergencies and/or disasters, when work may vary from normal job responsibilities.

Assists other department and section staff as necessary or required.

This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities

Considerable knowledge of up-to-date office methods and procedures.

Ability to operate general office equipment such as computers and multifunction printers.

Ability to work well with the public and able to establish positive working relationship with all internal and external partners.

Ability to use independent judgment in carrying out assigned tasks.

Ability to follow oral and written instructions.

Ability to work with confidential records and keep confidentiality.

Ability to work under moderate supervision.

Good grammatical, spelling and punctuation skill.

Training, Experience and Other Requirements

Graduation from an accredited high school or GED, with training in business courses such as typing/keyboarding, computers, and office practices.

Strong preference for individuals with advanced clerical training at a technical school.

Minimum of one year of general office experience with proven strong word processing, data entry and organization skills.

May consider other relevant combinations of training and experience.

Strong preference for receptionist experience in a busy office whose client population consist of older adults and/or individuals with disabilities and their caregivers.

Essential Leadership Functions

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions

• Speak up appropriately, even when expressing unpopular viewpoints

• Actively listen and remain open-minded to diverse perspectives

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes

• Seek new opportunities to improve processes and drive sustainable results

• Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth

• Provide mentorship and support to help self and others reach full potential

• Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals

• Develop and execute comprehensive strategies to achieve long-term objectives

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives

• Adapt quickly to changes and uncertainties in the work environment

• Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization

• Influence others through coaching, consulting, and team-minded thinking

• Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community

• Incorporate community perspectives into decision-making processes

• Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations

• Seek and respond constructively to feedback, even in the face of setbacks

• Balance empathy with accountability when leading self and working with others

Equal Opportunity Employer Statement: La Crosse County is proud to be an Equal Opportunity Employer.

If you need accommodations for a disability during the selection or interview process, please get in touch with Human Resources at View email address on click.appcast.io.

Application Process: All applications must be submitted through our career website. Please ensure your application is complete and accurate, our hiring process highly values attention to detail.