Customer Service Manager

Seeking a Customer Service Manager for our client in North Hills, CA. See details below and apply for this amazing opportunity Position: Customer Service Manager (onsite) Type of position: Permanent Location: North Hills, CA Schedule: Monday-Friday Pay: $85k annually Pay Details: $85,000.00 per hour Summary This role provides senior‑level oversight of sales administration operations, supporting high service standards and consistent revenue performance. The position plays a key role in ensuring effective customer engagement, accurate order management, and strong cross‑functional coordination. Team & Resource Management Lead and support a team of sales administration professionals Balance workload and capacity to meet operational demands Oversee hiring, onboarding, training, and performance development Establish priorities and support team effectiveness during high‑impact or urgent situations Promote collaboration and alignment with organizational leadership principles Sales Administration & Customer Support Oversee order lifecycle activities including quotations, order acknowledgments, approvals, invoicing, and warranty support Ensure timely and accurate processing of customer requests Provide responsive customer support and facilitate internal coordination when needed Address sales administration‑related claims and inquiries Process, Systems & Performance Ensure accurate data maintenance across internal systems and customer portals Monitor performance through KPIs and reporting Support adherence to standardized processes and tools while identifying improvement opportunities Contribute to continuous improvement initiatives aligned with front‑office performance goals Ensure awareness and application of applicable commercial terms and conditions Business & Customer Outcomes Support responsiveness in quoting, order management, and issue resolution Contribute to customer satisfaction and commercial efficiency Ensure team compliance with company policies, procedures, and applicable regulations Qualifications Skills & Knowledge Strong customer‑focused mindset Self‑directed with a strong sense of accountability Proficiency with business systems, ERP/MRP platforms, and Microsoft Office tools Demonstrated people management capability Core Competencies Leadership and decision‑making Problem‑solving and organization Clear communication and integrity Education & Experience Bachelor’s degree preferred Minimum 5 years of customer service and management experience Communication Strong verbal and written communication skills Comfortable presenting information to internal and external stakeholders Search managed by: Cynthia Varela Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to E-E-O Statement The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Lee Hecht Harrison Nederland B.V.