UCLA Luvalle Store Customer Service Manager

Associated Students UCLA, as a responsive student-centered organization, provides innovative and excellent services, programs, products, and facilities for the entire UCLA community. ASUCLA was created when the campus first opened in 1919. Even in the very early years, ASUCLA meant student government, student publications, and student services such as a bookstore and cafeteria. Today, ASUCLA has evolved into a four-part organization. These four entities collectively make up the largest student association in the country. These four entities are: Undergraduate Students Association – elected representatives of the undergraduate student body. Graduate Students Association – elected representatives of the graduate student body. Student Media – this includes the Daily Bruin, UCLARadio.com, the Bruin Life Yearbook, and seven different magazines. Services & Enterprises – this division is designed to meet the everyday needs of students and the campus community. Major divisions include: Student Union Event Services UCLA Restaurants UCLA Store UCLA Photography Trademarks & Licensing Goals of Associated Students UCLA Products – To provide essential and convenient items that are easily accessible, of high quality, and low cost, including, but not limited to, academic support, food, trademark merchandise, and convenience products. In addition, to continue evaluating the utility and convenience of all products to make improvements that will best serve the UCLA community. Facilities – To provide a welcoming environment that contains as much space as possible for the optimal functioning of general academic support, student governments, student organizations, and social gatherings. To have state‑of‑the‑art venues for programming and efficient, aesthetic, and multi‑functional commercial outlets. Programs – To provide and support a diversified array of programming by prioritizing student‑run, student‑initiated, student‑centered programming that reflects the needs of the campus community in order to enhance educational, cultural, and developmental social interaction. Services – To provide an outstanding level of support to student government, student groups, and student programs through the state‑of‑the‑art office and community spaces, and by providing adequate financial resources and personnel to ensure an active and vibrant campus life. LuValle Books Customer Service Manager Salary Range: $49,875–$60,000 Department: LuValle Summary of Key Responsibilities Under direction of the Luvalle Commons General Manager. First‑line responsibility for sales floor maintenance of Bearwear, school supplies, and textbooks, including replenishment of stock in Bearwear and school supplies, customer service counter operations, assisting customers with purchases, stockroom maintenance, book returns, and merchandise presentation/promotion. Trains staff to assist customers with purchases and customer service functions. Administers book buyback, register operations, online sales of textbooks and Luvalle Commons Bearwear items, departmental charges, and special orders, ensuring appropriate follow‑up with customers and ordering staff. Performs opening/closing of the store. Hires, schedules, trains, evaluates and counsels staff in all activities. Assists in other areas of the Division and performs special assignments. Hours include evenings and weekends. Qualifications Requires 1+ years book store management experience, preferably in a college environment. Experience must demonstrate effective large staff supervision; handling of multiple priorities/deadlines; interface with diverse groups/individuals and strong sales and customer service skills. Requires 10 key/touch Microsoft Office proficiency. BA/BS required or the equivalent combination of education and experience. Supervises Directly part‑time/student staff. Physical Requirements Frequent walking, sitting, standing, bending, stooping, reaching, gripping, pulling, pushing and lifting up to 50 lbs. Background Verification Fingerprinting Background Verification required. #J-18808-Ljbffr Associated Students UCLA