UCLA Luvalle Store Customer Service Manager

Position Details Title: UCLA LuValle Store Books Customer Service Manager Location: Los Angeles, CA Salary Range: $50,000- $60,000 Department: LuValle Job Id: 704 # of Openings: 1 Summary of Key Responsibilities Under direction of the Luvalle Commons General Manager; first-line responsibility for sales floor maintenance of Bearwear, school supplies, and textbooks, including replenishment of stock, customer service counter operations, assisting customers with purchases, stockroom maintenance, book returns, and merchandise presentation/promotion. Trains staff to assist customers with purchases and customer service functions. Administers book buyback, register operations, online sales of textbooks and Bearwear items, departmental charges, and special orders, ensuring appropriate follow-up with customers and ordering staff. Performs opening/closing of the store. Hires, schedules, trains, evaluates and counsels staff in all activities. Assists in other areas of the Division and performs special assignments. Hours include evenings and weekends. Qualifications Requires 1+ year of bookstore management experience, preferably in a college environment. Experience must demonstrate effective large staff supervision; handling multiple priorities/deadlines; interface with diverse groups/individuals and strong sales and customer service skills. Requires 10 key/touch Microsoft Office proficiency. BA/BS required or equivalent combination of education and experience. Supervises Directly part-time/student staff. Physical Requirements Frequent walking, sitting, standing, bending, stooping, reaching, gripping, pulling, pushing and lifting up to 50 lbs. #J-18808-Ljbffr Associated Students, UCLA