Customer Service/School Outreach Center Coordinator Lead

Customer Service Lead

We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

Benefits/Perks

• Competitive Compensation + productivity bonus
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

Responsibilities

• Place outbound calls and receive inbound calls
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend training to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a call center representative, or inside sales representative, or a similar role is preferred
• Must be result oriented. This is a high-paced environment.
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $19.00 - $22.00 per hour

Parent Education Bridge for Student Achievement Foundation

Driven by a deep commitment to community service and quality parent education, PEBSAF Family Academy emerged in 2007, founded by a dedicated group of parents, educators, and school counselors. Recognizing the profound impact of parental involvement in a child's educational journey, PEBSAF has made it its mission to bridge the gap between home and school, empowering parents with the knowledge and skills they need to actively support their children's learning. Inspired by the groundbreaking work of Joyce Epstein, a renowned expert in family engagement, PEBSAF's comprehensive virtual parent workshops provide a wealth of resources and guidance on a wide range of topics, from effective communication strategies to homework support and navigating the school curriculum. Through interactive and engaging sessions, PEBSAF has transformed the lives of thousands of families across the United States, empowering them to play an integral role in their children's academic success. Research has consistently demonstrated the positive correlation between parental involvement and student achievement. A study based on data from the National Educational Longitudinal Study involving over 10,000 12th graders revealed that students whose parents actively promoted academic achievement scored significantly better on standardized tests. These involved parents engaged in regular communication with teachers, attended school events, and discussed academic progress with their children. The impact of parental involvement far outweighed other social factors at school, such as extracurricular activities, school climate, and teacher morale. PEBSAF understands the financial constraints faced by schools and offers a cost-effective flat-fee-for-service model, eliminating hidden costs and budget overruns. This commitment to affordability, coupled with the avoidance of per-parent charges or unnecessary annual licenses, ensures that PEBSAF's programs are accessible to all, regardless of school size or budget. Whether your school seeks a single workshop or a comprehensive series, PEBSAF Family Academy is ready to collaborate with you, tailoring our programs to meet your specific needs and budget. Our team of experienced educators is dedicated to providing the highest quality parent education, empowering families and transforming schools into thriving learning environments where every child can reach their full potential.

Our Commitment

• Create a community where families take an active role in the education and future of their children.
• Reduce homelessness by helping increase the number of students who graduate with a bachelor's degree or higher.
• College success for low-income, minority, and English language learners students.

Our Mission

• Help families thrive by empowering parents with quality education and community resources to help their children thrive and reach their full potential.
• Address disparities in student achievement, college readiness, and increase the number of students who graduate from a college or university.
• Provide schools with an effective and affordable family educational program that builds relationships and collaboration in the community.
• We collaborate with other community-based organizations with a track record of serving the community. Our partners for student success provide education and resources for families in the community.

Careers

Embrace your passion for education and join our growing organization of Parent Educators who are revolutionizing family engagement through innovation and creativity. Make a meaningful difference in the lives of families.