Restaurant Growth Specialist

Job Description

Job Description

About BeyondMenu

BeyondMenu helps 15,000 independent restaurants win online — with SEO, online ordering, guest engagement, and retention tools built specifically for owner-operators. We’re on a mission to help independent restaurants compete and thrive in a digital-first world.

 

The Opportunity

We're looking for a Restaurant Growth Specialist who gets things done. Someone who builds trust with restaurant owners, digs into complex problems, and takes real ownership of customer outcomes, not just the easy wins.

You’ll own the activation and growth of newly signed restaurant partners, guiding owners through onboarding, solving digital presence challenges, and removing every barrier between them and their first online order. This role sits at the intersection of customer success, consulting, and growth. If you love turning complex problems into measurable results, you’ll thrive here.

What You'll Do:

Own Restaurant Activation & Growth

• Manage a portfolio of newly signed restaurant partners through activation and implementation

• Ensure every partner is fully positioned to capture online ordering demand from day one

Build Trusted Relationships

• Serve as the primary advisor to restaurant owners and operators throughout the activation process

• Educate partners on growth opportunities, best practices, and how to get the most out of BeyondMenu

Solve Complex Business Challenges

• Investigate and resolve account access, ownership verification, and administrative roadblocks

• Build creative solutions when standard processes don't apply, and partner cross-functionally to get them across the line

• Quantify issues clearly so the right people can act fast

Drive Measurable Results

• Increase activation and adoption rates while reducing time-to-value for new partners

• Improve customer satisfaction, retention, and overall growth performance

Become a Growth Expert

• Develop deep expertise in restaurant digital presence, local search, and online ordering ecosystems

• Stay ahead of industry trends and serve as a go-to resource for customers and internal teams alike

Who We're Looking For:

You don’t stop when you hit a roadblock, you find a way through it. You’re resourceful, urgent, and organized. Specifically, you:

●      Build trust quickly and communicate with confidence

●      Take ownership of outcomes and thrive in a fast-moving environment

●      Stay organized across a busy pipeline and hit deadlines consistently

●      Are comfortable managing up and partnering cross-functionally to get things done

Preferred Background

●      2+ years in Customer Success, Account Management, Sales, or Client Services

●      Experience working with SMB customers and business owners

●      Proven ability to juggle multiple priorities and drive outcomes under pressure

●      Bonus: restaurant/food-tech, SaaS, or local digital marketing experience

What We Offer:

●      Real impact — you’ll own outcomes that directly shape small business success

●      Meaningful work — every day you’re helping real entrepreneurs grow

●      Growth opportunity — we’re scaling fast and promote from within

●      Great team — passionate, driven people who push each other to do their best work

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.