Specialist, Order Management

About the role CHANEL is looking for a Specialist to join our Order Management Team in Piscataway, NJ. You will assist and support a key part of our dynamic fragrance and beauty catalogs. The Order Management Specialist provides support to the manager to drive best‑in‑class customer service performance (in‑stocks, OTIF, MABD, forecast vs. order, perfect order) and build supply‑chain relationships with key partners. This includes developing and assisting strategic supply‑chain partnerships, both internal and external. The position supports F&B wholesale, owned and lease teams through management of the complete customer supply‑chain process. What impact you can create at CHANEL Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps/misses and planning remediation; work with external and internal business partners to optimize our order‑to‑delivery cycle times. Retrieve, analyze and provide documentation for key account(s) in order to provide recommendations regarding service level, On Shelf Availability (OSA) and vendor/retailer performance. Maintain Customer Master data (new door upload and data maintenance). Manage price increase process. Drive collaboration and process maturity to enable the transition of a tactical order processing towards a strategic customer/retail supply‑chain capability. Project Management support: make recommendations for streamlining processes and highlight opportunities for continuous improvement. Develop and measure CHANEL F&B customer management metrics and provide critical insight for root cause analysis and overall network strategy improvements. Become well‑versed in the main processes and organization of internal and external customers. Be the internal "voice of the customer" promoting a customer‑centric culture. Develop and maintain strong business partnership (not limited to) with Account Planning, Merchandise Planning, Supply Planning, Operations, and retailers. You are energized by Working in a highly collaborative environment. Navigating complexity and supporting consistent transformation and change management. Leading cross‑functional processes and becoming a Subject Matter Expert (SME). Collaborating with teammates and contributing to a healthy and strong sense of morale and culture. Passion for learning and growing; challenging the status quo; asking questions. Connecting the dots on problems, bringing a keen eye for details and facilitating transparent communications with key global partners. What you will bring to the team Experience managing E‑Commerce Supply Chains preferred. Experience working on vendor Supply Team of a FMCG supporting a large retailer. High proficiency with computer systems and software applications (SAP, WMS, PowerBI). Superior communication skills – written, oral, and presentation. Solid analytical and problem‑solving skills. Experience with, and a high level of comfort in, contact with the customer both at an everyday operational level as well as at senior level when needed. Position Logistics 1‑3 Years of experience (minimum). BA / BS Degree. Hybrid, in‑office work schedule: based in Piscataway, NJ. Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances are deemed appropriate. Compensation The anticipated base salary range for this position is $58,200 through $90,000. Base salary is one component of the total compensation for this position. Other components may include additional compensation, benefits, and perks. Benefits and Perks Flexibility (flexible time and hybrid work options). Well‑being resources include dedicated paid time off for well‑being (2‑week August Office Closure and Well‑being Days in Retail) and a well‑being fund. Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership). Generous paid time off policies to include vacation, holiday, sick and volunteer days. 401(k), pension, and other incentives. Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program. Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking. #J-18808-Ljbffr CHANEL