Nice Incontact BSA
Yantran LLC
Nice InContact BSA
General understanding of contact center workflow and IVR applications. Knowledge of Nice CXOne applications like Central, CX softphone, Salesforce agents, CXOne reporting and dashboard, and Omnichannel routing IVR call flow experience. Experience in working on projects with IVR call flow modifications to promote self service. Hands on experience on REST API. Experience on JIRA
Yantran LLCVacancy posted 4 days ago
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