Fulfillment Manager

Fulfillment Manager

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you'll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry's top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary: We are seeking a high-energy, hands-on Fulfillment Manager to lead our Parts, Shipping, and Inventory departments. This role is critical to our operational success, ensuring that our inventory is accurately managed and that finished goods and replacement parts reach our customers with maximum efficiency. You will be responsible for streamlining workflows, maintaining high shipping accuracy, and fostering a culture of safety and continuous improvement on the floor.

Location: Kent, WA (fully on-site)

Salary range: $95,000 to $125,000, depending on experience.

Primary Responsibilities:

• Lead, coach, and develop a high-performing team of 10–15 hourly associates across the Parts and Shipping departments.
• Oversee daily outbound shipping operations, domestic/international carrier relationships, and scheduling to guarantee on-time delivery.
• Implement lean methodologies to reduce "dock-to-stock" time and eliminate bottlenecks in the packing and shipping lines.
• Drive a safety-first environment, ensuring all team members are trained on equipment and adhere to established safety protocols.
• Utilize ERP systems (such as NetSuite) to track throughput, monitor backlogs, and generate operational reports for senior leadership.
• Handle onboarding, training, performance management, and associate development to foster a positive, collaborative, and accountable work environment.
• Track, own, and report on maintaining a zero-incident safety culture, order accuracy and inventory precision, and optimizing productivity throughput.
• Implements and maintains department policies and standards
• Required to have a strong comfort-level communicating throughout all levels of the organization
• Understand, support and execute all work according to the established procedures of the organization
• Project based assignments as requested

Qualifications:

• 2+ years of direct supervisory/management experience, or 5+ years of accelerated experience in a high-volume warehouse, logistics, or fulfillment environment.
• Bachelor's degree in Business, Operations, Supply Chain, Logistics, Engineering, or a related field preferred.

Knowledge Skills and Abilities:

• Strong grasp of Warehouse Management Systems (WMS) and ERP software (NetSuite experience is a plus)
• Familiarity with Lean Manufacturing principles, 5S methodology, and continuous improvement techniques
• Strong written communication and verbal skills
• Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self and staff
• Computer literacy required; including proficiency in Microsoft applications (i.e. Excel, Word, PPT, etc.)
• Previous experience managing and leading a team
• Strong attention to detail
• Positive attitude, self-motivated and eager to succeed

Supervisory Responsibilities:

• Lead, develop and mentor a team
• Interviewing, selecting, and training employees
• Performance evaluations

Physical Requirements:

• Required to sit, talk or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard
• Manual dexterity suitable for use of utilizing a computer
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting
• Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation
• Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation
• Light to moderate lifting

Working Conditions:

• Must be comfortable working in an office environment to include moderate noise levels
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures