Referral Development Coordinator

Remote Position Summary: The Homecare Intake & Referral Development Coordinator serves as the first point of contact for prospective clients, families, hospitals, rehabilitation facilities, physician practices, case managers, social workers, and community referral partners. This role combines intake coordination with business development responsibilities to drive agency growth through referral conversion and relationship management. Business Development & Referral Management: Serve as the primary contact for referrals and inquiries build referral relationships conduct outreach educate referral sources participate in community events and maintain referral databases Admissions & Conversion Management: Respond promptly to inquiries, assess needs, present services, guide enrollment, convert referrals into admissions, and follow up consistently. Insurance Verification & Eligibility: Verify insurance eligibility, coordinate authorizations, communicate benefits, and secure required documentation. Customer Experience & Relationship Management: Deliver exceptional customer service while supporting seamless transitions into home care services. Documentation & Compliance: Maintain compliant records, HIPAA standards, and referral/admissions reporting. Qualifications: 2+ years in healthcare sales, intake, admissions, business development, or referral management. Home care experience preferred. Required Skills & Competencies: Consultative selling relationship management communication organization CRM/EMR proficiency customer service excellence Key Performance Indicators (KPIs): Referral volume growth conversion rates admissions achieved referral source development census growth contribution response times customer satisfaction Pay: $50,000.00 - $65,000.00 per year #J-18808-Ljbffr Buffalo Homecare