Referral Coordinator

Reporting to the VP of Provider Partnerships, the Referral Coordinator is the first point of contact for patients entering the Dreem Health care journey. You will manage all incoming referrals from providers, ensure accurate and timely processing in our systems, and deliver high-quality patient communication with empathy and clarity. This role is highly operational, repetitive in nature, and mission-critical — you ensure every referral moves smoothly from first contact to scheduled appointment. You will work cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams to keep referral workflows consistent, documented, and efficient. This role is perfect for someone who thrives in a fully remote environment and enjoys a stable, repeatable workflow where consistency truly pays off. You’ll have real autonomy and ownership over your daily process, while playing a meaningful part in improving patients’ access to high-quality sleep care. If you’re someone who finds fulfillment in structure and the ability to work independently while supporting a mission that genuinely helps people, this role will feel both rewarding and grounded. What you’ll do Referral Intake & Processing Receive and process all incoming referrals via fax and email Upload referral documents and patient information into internal systems Validate referral completeness, flag missing information, and follow up when needed Maintain accuracy and consistency across CRM and EHR documentation Call every patient immediately after a referral is received Follow standardized scripts to explain next steps and schedule appointments Conduct follow-ups for no-shows, cancellations, and rescheduling needs Deliver exceptional customer service with empathy, clarity, and professionalism Workflow Execution Follow structured, repetitive day-to-day processes with precision Document every patient interaction with strong attention to detail Multitask across systems while maintaining speed and accuracy Build, optimize, and maintain workflows and the tools that support them Collaborate with teammates and elevate operational issues when necessary Required qualifications 3 to 4 years of referral coordinator experience Experience in healthcare or startup environments Sleep-related experience is a plus Strong people skills and communication skills Ability to collaborate cross-functionally Strong problem‑solving skills and ability to identify both issues and solutions Excellent documentation habits; highly organized and detail-oriented Ability to multitask in a fast-moving operational environment Experience with VOIP calling tools such as Aircall or 8x8 CRM experience required (HubSpot preferred) Must live and work in Pacific Time Zone This role may require occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events. About our team At Sunrise Group, we’re essentially one big team. What makes it special here is how different our backgrounds are. Some of us are doctors or care coordinators, others are engineers or product builders, working across the US and Europe. The mix can feel unusual at first, but it’s what makes the work exciting: everyone brings something different to the table. Day to day, we strive to keep things simple and clear. We trust each other to do our part, and we know the work is always stronger when we collaborate. We stay optimistic, because joy matters here, and we lead with compassion, knowing that sleep health is personal and the stakes are high. If you want a place where you’ll get real ownership, where your ideas move quickly, and where your work has a direct impact on patients, you’ll feel right at home with us. What we offer Fully remote work environment Meaningful work that directly improves people’s lives Be part of an international team across the US, Paris, Belgium 1-2 team gatherings a year 401(k) with company match 20 days PTO + 10 paid holidays + paid sick leave Internet and phone reimbursement for remote employees Compensation up to $65,000 base salary depending on experience. We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves. If you think you could make an impact here, we’d love to hear from you. Seniority Level Associate Employment Type Full-time Job Function Administrative and Customer Service Industry Health and Human Services #J-18808-Ljbffr