Systems Integration Specialist Advisor-VDI

Req ID: 385262

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Specialist Advisor-VDI to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Job Description 

The VDI Systems Integration Specialist Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients.

The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization. 

Responsibilities

• Act as an escalation point for all support-related activities.
• Coordinates technical activities on specific accounts and ensures KPI and deadlines are met.
• Design and implement complex VDI / App Delivery Virtualization projects using various technologies
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality 
• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
• Apply best practices, strategies, methodologies, and approaches to large scale projects 
• Create and maintain support documentation, work instructions and knowledge base articles
• Facilitates collaboration and information sharing team.
• Motivates, encourage team collaboration and sharing of best practices.
• Fosters innovation mindset.
• Focus on automation and optimization of resources to improve efficiency.
• Is available and able to drive high severity incidents that occur within the scope of their role
• Participate in 24/7 on-call rotation
• Adhere to the Change Management and other ITIL processes.
• Accurate ticket documentation of the support request and troubleshooting steps taken

Required Skills

• 7+ years of IT infrastructure technical implementation experience required 
• 7+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
• Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred).
• 5+ years of experience with Azure Virtual Desktop.
• Technical knowledge of storage subsystems.
• Server hardware fundamentals
• In-depth technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCP VMware Certified Professional highly preferred).
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
• Extensive skills with Windows Networking, Active Directory, and profile management. 
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
• Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates. 
• Demonstrated engineering expertise (requirements gathering, problem solving and recommendations) in large and complex customer environments 
• Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements 
• Respect deadlines and procedures agreed at team level or with the customer
• Ability to listen, learn and improve
• Organizational skills and ability to work on multiple projects and/or assignment simultaneously
• Excellent English skills, both written and verbal
• Cloud solutions or certifications Azure/AWS is considered an advantage (AZ-104, AZ-140, AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate)
• Nice to have: Windows 365, AWS Workspaces, Nerdio, iGEL,

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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