Forward Deployed Engineer

Job Description

Forward Deployed Engineer (AI-First)

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Full-Time | Remote | EST Hours

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About the Company

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• Established IT services provider (est. 2003) specializing in managed IT for businesses ranging from 10 to 500 employees
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• Supports 160+ networks and thousands of end users, with client relationships spanning 15+ years
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• Recognized experts across IT design, implementation, and support — for both users and infrastructure
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• Focused on strategic solutions that lower operating costs and improve efficiency for clients
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About the Role

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• Internal, AI-first engineering position embedded directly into service delivery, support, and operations workflows
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• Spots friction points and rapidly builds the tools to solve them — not a traditional "ticket queue" role
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• Defined by the problems you find, not a fixed backlog
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What You'll Do

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• Work side-by-side with service delivery, support, and operations teams managing 160+ client networks and thousands of end users
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• Rapidly prototype and ship internal tools — reporting pipelines, ticket triage assistants, network health dashboards, client-facing status updates, process trackers
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• Own integration work across the existing stack (PSA/RMM tools, databases, cloud storage, internal dashboards, communication tools)
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• Build with and around LLM/AI APIs (Claude, GPT, etc.) as core building blocks, not bolt-ons
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• Iterate quickly based on direct team feedback — short build/test/refine loops
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• Translate ad hoc requests into working systems (e.g. "can this report auto-generate?", "can we flag at-risk accounts automatically?")
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• Document what you build so tools remain maintainable, not one-off scripts
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What We're Looking For

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• Strong full-stack or backend engineering skills — Python and/or JavaScript preferred
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• Hands-on experience building with LLM APIs — prompting, tool use, structured outputs, agentic workflows
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• Comfort with ambiguity and evolving specs
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• Data integration/ETL experience (APIs, spreadsheets, CRMs/PSA tools, databases)
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• Startup, consulting, or internal-tools background
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• Strong communication skills with non-technical team members
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• Comfortable working hours aligned to EST
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What Makes This Role AI-First

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• Default posture is "how can AI solve this" before "how do we build this manually"
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• Fluency in AI-assisted development (e.g. Claude Code) expected, not a bonus
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• Naturally explores how agentic workflows and automation can compress operational and client-facing work
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What Success Looks Like

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• Workflows across service delivery, support, and operations become measurably faster and less manual
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• Tools are self-serve enough for non-technical team members to use independently
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• A visible, growing pipeline of shipped and iterated internal tools
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