Assistant Spa Manager

Job Description

Job Description

Position: Spa Assistant Manager

Company Overview:

Hiatus is an iconic Texas based Day Spa & Med Spa with 12 locations and 12,000+ loyal members state-wide; and we’re just getting started. With exciting growth plans to expand into more Texas communities, we offer the unique opportunity to be part of something incredible: a company with the strength of an established brand, and the energy and limitless opportunities of a startup. At Hiatus, you’ll find room to grow, learn from the best, and make your mark in an environment that strives to be the very best place in the industry to do what you love. If you’re passionate, driven, and ready to be part of the journey, we want to meet you.

Position Overview:

As the Spa Assistant Manager, your mission is to work with your Spa General Manager to grow and develop both your Front of House and Service Provider teams, ensuring that every guest receives an exceptional experience “The Hiatus Way.” You’ll balance people leadership with business acumen, driving performance to meet (and exceed) objectives while cultivating a culture where your team thrives. The right candidate is a results-driven leader who is equally passionate about developing people, delivering operational excellence, and creating memorable guest experiences.

Key Responsibilities:

Business Performance & KPI Management

• Partner with your Spa General Manager to drive the spa’s performance, revenue growth, managing costs, and optimizing profitability

• Monitor KPIs daily to make smart, strategic decisions and take actions that fuel success

• Grow memberships, retail, and guest loyalty while keeping budgets on track

Team Leadership & Development

• Inspire, coach, and grow a high-performing team that loves what they do

• Create a culture of accountability and career growth that encourages collaboration and celebrates each team member

• Support ongoing learning and development of team members by providing feedback, coaching, and addressing performance concerns

Guest Experience

• Lead the charge in delivering “The Hiatus Way” - best-in-class experience, customized results-driven services, expert treatment plans, and at-home care

• Coach and empower your team to bring warmth, hospitality, and excellence to every guest, every time resulting in increased members and retention metrics

• Listen and respond to guest feedback to celebrate wins and fine-tune the journey

• Ensure the spa environment is beautiful, welcoming, and always aligned with the Hiatus brand and standards

Operational Excellence

• Oversee daily operations to keep the spa running smoothly and in line with Hiatus standards

• Execute on operational SOP’s, including payroll, inventory, people management, and marketing plans

• Maintain top-notch quality, compliance, and brand consistency throughout the spa

Experience & Requirements:

• 1+ year of leadership or management experience, preferably in the beauty, wellness, or hospitality industry

• Proven track record of developing people and achieving KPIs/financial goals

• Entrepreneurial drive and passion for building and operating a world-class business

• Flexible work schedule, including evening and weekend availability

Compensation:

Salary + Bonus: $50,000-$65,000 Annually

Benefits & Perks:

Medical, Dental & Vision Health Benefits

401K

Paid Time Off

Complimentary Hiatus Membership

Retail Discounts

Advanced Education & Development

Career Growth Opportunities