Manager Patient Access - St. Peter's Hospital - FT Days

Patient Access Manager

This is not a remote position, it is 100% onsite at St. Peter's Hospital in Albany, NY.

Purpose

We are seeking a highly motivated and experienced Patient Access Manager to oversee and optimize the performance of Patient Access operations. The ideal candidate is a revenue cycle leader focused on optimizing patient intake, registration, and access processes. By combining managerial, technical, and interpersonal skills, they ensure patients receive timely, accurate, and compassionate care while maintaining compliance with healthcare regulations and supporting the organization's operational goals.

The Patient Access manager is accountable for leading, guiding & directing the functional responsibilities of ER registration and central registration. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Leadership: Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations Direction & Growth: Providing advice, guidance & leadership to service area, functional area, RHM & Regions. Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend. Strategic Support & Accountability: Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between service area functional area, RHM & Region leaders. Operational Delivery Responsible for measuring & reporting KPIs / metrics & value delivery. Providing advice, guidance & leadership for the colleague life cycle. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices

Functional Role (not inclusive of titles or advancement career progression

Manager, Patient Access:

Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered.

Leads the redesign of processes & systems to improve overall patient experience, data integrity, & staff productivity / quality to achieve departmental goals & process outcomes.

Provides scheduling, leadership, guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems.

Coordinates activities that focus on onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, securing insurance & demographic information & financial clearance, financial counseling activities, & support coverage of other departmental divisions.

Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues; issues related to medical record & account number assignment, data integrity, medical necessity / appropriateness of service related to bed designation; & issues related to patient signatures on consents & other intake forms.

Collaborates with members of other departments to ensure best practice & issue resolutions are implemented.

Develops, monitors & maintains Access Operations policies & procedures to assure compliance & promotion of operational & federal requirements. Communicates to colleagues any new additions, changes.

Establishes & implements goals & objectives for Patient Access that drives standardization efforts in accordance with the organizations mission at the regional health ministry. Reviews all key performance indicator reports daily.

Promote quality & standardization & supports a cohesive & efficient revenue cycle.

Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards.

Prioritizes & coordinates registration duties patient flow in functional areas & ensures smooth patient flow to service delivery areas for assigned areas & modalities.

Regularly monitors the patient tracking system & registration reports. Adjusts staff to maximize patient satisfaction & minimize delays. Adjusts staffing to peaks in workload, demonstrates flexibility & adaptability to change

Shares "on call" coverage for any emergencies or problems that may arise in the Registration areas

Minimum Qualifications

• Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.
• Three (3) to Five (5) years of leadership experience within Patient Access
• Five (5) years of relevant experience in functional areas of Patient Access such as Registration,
• Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
• Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire

Pay range: $30.00-$43.50

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.