Project Coordinator

Role Description

Looking for a Project Coordinator, remote role with 10+ years experience who will be responsible for Client Relationship Management and oversee activities and services to ensure seamless day-to-day operations and service availability to customers.

• Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.
• Designing KRAs across all levels and different LOBs based on thorough understanding of business dynamics and skills to effect practical and efficient KPI and reporting.
• Managing employee/LOB/site/center performance in PMS Online System using Performance Management system.
• Working in collaboration with senior stakeholders in designing, crafting, implementing, and managing Reward and Recognition events.

Qualifications

• 10+ years of experience in project coordination.
• Strong understanding of client relationship management.
• Experience in strategic planning and deployment.

Requirements

• Maintaining Incident reports.
• Attending review with the client through Daily/Weekly/Monthly calls and Presentations.
• Adept in building and driving the teams in a proper way to achieve client Metrics like CSAT, QUALITY, AVERAGE HANDLING TIME, PRODUCTIVITY.
• Being a Catalyst in aiding knowledge building and best practices sharing across groups of employees.
• Acting as central point of contact for customers.
• Leading, developing, and motivating team member(s) by taking full responsibility for individual and team performance and their career aspiration goals.

Company Description

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow.

• A ServiceNow-invested company.
• Recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.
• Connecting 1.1 billion people and 5.4 billion devices across the globe.
• Clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, and many more.
• A “Great Place To Work® Certified™” company.
• Employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan.
• Part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.