Account Manager
Abacus Labs
Job Description
Serves as the designated Local Point of Contact for all Authorized Users statewide supported by a designated backup.
Is available by phone 8:00 AM5:00 PM EST and by email 6:00 AM6:00 PM EST Monday through Friday.
Processes service requests: acknowledges within three (3) business days gives no-candidate notice within seven (7) and confirms selections within one (1).
Coordinates candidate submissions interviews and assessments at no cost to agencies including emergency sourcing.
Oversees background checks pass-through screenings licensure verification and certification tracking before start dates.
Conducts QA checks at the two-week mark and provides replacements within seven (7) calendar days to avoid invoice reductions.
Ensures timecard invoice overtime and eVA purchase order compliance including the 1040-hour PO cap.
Manages contract transition the kick-off meeting quarterly DPS reviews sales and surcharge fee reporting and small business subcontracting reporting.
Public-sector temporary staffing account management.
Knowledge of eVA ordering the Virginia Public Procurement Act and the DGS/DPS Vendors Manual.
Understanding of pay rate markup and bill rate structures and of overtime and holiday billing.
Screening and employment compliance: background checks E-Verify EEO and HIPAA/PII safeguarding.
Excel reporting ATS/VMS and timekeeping systems.
Strong communication escalation and multi-agency prioritization.
Bachelors degree in Business Administration HR Public Administration or a related field or equivalent staffing account management experience.
Certifications (if required)Preferred: ASA Certified Staffing Professional (CSP) SHRM-CP or PHR VCO/VCA or eVA training and HIPAA awareness training.
Documentation Required for submissionResume
Work HoursAs-needed
Account Manager Name (Proposal Team)
Work authorization requiredUS Citizen & GC
Relocation is acceptedNo
Remote workNo
Additional Notes if anyOnsite
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Required Experience:
IC
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