Service Advisor

Service Advisor

Our client, a well-established wealth management firm, is seeking a Service Advisor to support advisors in delivering comprehensive financial planning and exceptional client service. This role serves as a key point of contact for clients, assisting with financial plan preparation, ongoing relationship management, and day-to-day service needs. The Service Advisor will work closely with senior advisors to help clients understand their financial position, retirement goals, investment strategies, and overall financial plans. This position offers a clear path for growth within the organization and is ideal for individuals interested in building a long-term career in financial planning and wealth management.

Key Responsibilities

• Support advisors in managing client relationships and delivering a high level of client service.
• Participate in client meetings, gather financial information, and assist with preparing financial plans and recommendations.
• Help clients understand their financial plans, investment performance, retirement goals, and progress toward achieving those goals.
• Serve as a primary contact for day-to-day client requests, account inquiries, and service-related needs.
• Prepare client meeting materials, reports, financial planning documents, and other deliverables.
• Coordinate account maintenance activities, including transfers, money movement requests, and new account documentation.
• Ensure client records, documentation, and financial information remain accurate and up to date.
• Research planning topics and assist advisors with developing financial planning recommendations.
• Partner with internal team members to ensure timely and accurate completion of client service requests.
• Maintain a proactive, relationship-focused approach while providing ongoing support to clients and advisors.

Qualifications Required

• Bachelor's degree.
• 2+ years of professional experience in financial services, accounting, tax, banking, or a related field.
• Strong client service and relationship management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.

Preferred

• Experience in wealth management, financial planning, investment advisory, banking, public accounting, tax, or related professional services.
• CFP, CPA, ChFC, or progress toward obtaining a professional designation.
• Experience with financial planning software, CRM systems, or investment platforms.
• Familiarity with eMoney, Salesforce, or similar systems.

Licensing

• FINRA Series 7 and Series 65 (or equivalent) preferred.
• Candidates without licenses must be willing and able to obtain required licenses within a reasonable timeframe after hire. Support for licensing will be provided.

Ideal Backgrounds Our client is open to considering professionals from a variety of backgrounds, including:

• Wealth management and financial advisory firms
• Investment and brokerage organizations
• Public accounting and tax firms
• Corporate accounting and finance teams
• Banking and financial services organizations

Successful candidates will demonstrate a strong service mindset, an interest in financial planning, and a desire to grow within the wealth management industry. Skills & Attributes

• Relationship-oriented with a strong commitment to client service
• Professional, dependable, and self-motivated
• Strong analytical and problem-solving abilities
• Ability to explain financial concepts in a clear and approachable manner
• Collaborative team player with a growth mindset
• Proficient with Microsoft Office Suite (Excel, Word, Outlook)