Client Services Coordinator

Client Services CoordinatorCommunity Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You'll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.As part of our mission to help individuals recover from substance use disorders, you'll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.Along the way, we'll invest in your well-being through a benefits package for full-time employees that includes:Subsidized medical, dental, and vision insuranceHealth savings accountShort and long-term disability insuranceLife insurancePaid sick, vacation, and holiday time401K retirement plan with matchTuition and Continuing Medical Education reimbursement up to 100%Employee assistance program to support your mental health and wellnessOngoing professional developmentWe're looking for someone who:Enjoys a consistent schedule.Is excited to work in an outpatient setting, much like a doctor's office.Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.Responsibilities:Greets and attends to clients in person and over the phoneAnswers all phone calls in a professional and courteous mannerManages the patient flow of a high volume of clients in a fast-paced environmentMay place outbound calls to schedule follow-up appointments, or to engage clients in treatmentCreates new client profiles and enters demographic information in electronic health recordSchedules appointments using electronic scheduling systemCompletes accurate documentation of client visits in their electronic health recordMaintains a welcoming lobby and reception area by ensuring areas remain clean and organized.Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health recordEstablishes client payment plans and financial contracts, collects and posts paymentsEnsures confidentiality of all client and employee informationAssists in the de-escalation of clients using a trauma-informed approachTriages client issues to secure most appropriate solution Introduces clients to theRecovery Connect engagement app and help them navigate it as neededCompletes end of day tasks, including reconciling deposit and payment recordsVerifies cash in cash box at the beginning of shift and reconciles cash count at the end of the dayUses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staffParticipates in in-service/education regardingQuality Improvement or required job-focused educationHelps maintain inventory and assist in ordering clinic suppliesPerforms general office duties, such as document preparation, scanning, faxingRequirements:High School Diploma/GED1+ years of experience in customer service is required1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is requiredHospital front desk or multi-physician front desk experience preferredFor employees in the following states (TX/OH/MN/IN/WI):Motor Vehicle Valid state-issued driver's license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interviewSkills:Ability to communicate clearly and effectively between all organizational levels and with outside providersBasic computer knowledge, including ability to navigate in electronic health recordsCulturally competent and sensitive to client and employee needsDemonstrated ability in medication administration accuracy and ability to maintain accurate client recordsExcellent organizational skills, accuracy, and attention to detailProblem solving, conflict resolution, time management, and strong customer service skillsStrong team player comfortable working in a fast-paced settingAbility to maintain confidentiality to ensure compliance with HIPAA and 42 CFRFlexible with the ability to work in a continuously changing environmentAbility to work flexible hours including nights, weekends, and holidaysEmployees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)Tools and Equipment:Frequent use of a telephone, computer, printer, fax machine and copierFrequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPointFrequent use of electronic health recordPhysical Working Conditions and Office Setting Description:Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environmentFrequent and prolonged typing and operation of computer, keyboard, and telephonesSome lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 poundsAbout Community Medical Services:Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.Our Commitment:We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Other Conditions:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.