Sales Development Representative

Job Description

About MS SHIFT

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MS SHIFT is a leading enterprise SaaS platform serving over 1,500 hotels, resorts, casinos, and enterprise properties worldwide . Since 2005, we have helped organizations improve security, operations, incident reporting, guest services, lost & found, and workforce management through innovative cloud technology.

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We are looking for an energetic, highly motivated Sales Development Representative who enjoys speaking with people, generating new opportunities, and becoming part of a fast-growing technology company.

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Position Summary

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As a Sales Development Representative, you will be responsible for identifying prospective customers, making outbound calls and emails, qualifying leads, scheduling software demonstrations, and supporting the sales team in building a strong pipeline.

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This is an excellent opportunity for someone who enjoys sales, is goal-oriented, and wants to grow into an Account Executive or Enterprise Sales role.

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Responsibilities

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• Generate qualified sales opportunities through outbound prospecting.
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• Cold call hotels, resorts, casinos, and enterprise organizations.
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• Research decision makers using LinkedIn, Salesforce, ZoomInfo, and other tools.
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• Send personalized email campaigns and follow-up communications.
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• Qualify inbound and outbound leads.
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• Schedule product demonstrations for Account Executives.
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• Maintain accurate CRM records.
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• Meet daily activity goals for calls, emails, and meetings booked.
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• Work closely with Marketing and Customer Success teams.
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• Attend weekly sales meetings and training sessions.
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• Learn MS SHIFT products and communicate value effectively.
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Daily Expectations

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• 80–120 outbound calls
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• 40–60 personalized emails
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• LinkedIn outreach
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• CRM updates
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• Follow-up with existing prospects
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• Book qualified software demonstrations
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• Maintain a healthy sales pipeline
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Qualifications

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• 1–3 years of SDR, BDR, inside sales, or hospitality sales experience preferred.
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• Strong communication and interpersonal skills.
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• Comfortable making outbound cold calls.
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• Excellent organizational skills.
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• Self-motivated and competitive.
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• Ability to handle rejection professionally.
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• Experience using CRM systems (Salesforce preferred).
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• Microsoft Office and Google Workspace proficiency.
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• Hospitality technology experience is a plus but not required.
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Preferred Experience

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• SaaS sales
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• Hospitality industry
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• Hotel technology
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• Security technology
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• Enterprise software
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• B2B sales
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Compensation

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• Competitive base salary
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• Uncapped commission plan
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• Monthly performance bonuses
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• Career advancement opportunities
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Benefits

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• Medical, Dental & Vision Insurance
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• Paid Time Off (PTO)
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• Paid Holidays
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• 401(k) (if applicable)
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• Ongoing sales training
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• Professional development
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• Modern office environment
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• Company events and team activities
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Success Looks Like

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Within your first 90 days, you will:

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• Become proficient with the MS SHIFT platform.
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• Consistently achieve outbound activity goals.
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• Build a strong pipeline of qualified opportunities.
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• Schedule high-quality software demonstrations.
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• Collaborate effectively with Account Executives and management.
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• Contribute to the company's revenue growth.
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Why Join MS SHIFT?

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• Work for an established SaaS company trusted by 1,500+ hospitality and enterprise properties worldwide .
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• Sell an innovative platform with real customer impact.
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• Clear career path to Account Executive and Sales Leadership.
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• Supportive leadership and collaborative culture.
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• Opportunity to grow with a rapidly expanding technology company.
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MS SHIFT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.