IT Systems Support Specialist

IT Systems Support SpecialistOur client, a government agency located in Sacramento, California, is seeking a dedicated IT Systems Support Specialist to join their team. The ideal candidate will demonstrate excellent customer service skills, attention to detail, and the ability to adapt to rapidly changing priorities, aligning successfully within a dynamic organizational environment.Job Title:IT Systems Support SpecialistLocation:Sacramento, CaliforniaPay Range:$24.00 to $29.00 per hourWhat's the Job?Assist with on-site Field Service support for the downtown team, ensuring smooth daily operations.Support all supported departments by maintaining and troubleshooting IT systems and hardware.Resolve second-level Service Desk tickets related to hardware and software issues.Deploy MECM GUI and Headless images, and manage software deployments manually and via MECM task sequences.Update hardware and software assignments in the Manifest and assist users with operating systems, applications, utilities, and hardware operations.What's Needed?Strong customer service skills with a focus on user support and communication.Knowledge of Active Directory or other identity management systems.Experience troubleshooting Windows systems and resolving hardware/software issues.Ability to work with rapidly changing priorities and multitask effectively.Experience with deploying and managing IT equipment, including peripherals like printers and barcode scanners.What's in it for me?Opportunity to work on impactful projects supporting critical city departments.Gain valuable experience in a government setting with diverse IT systems.Collaborate with a dedicated team of professionals in a supportive environment.Develop your skills in Active Directory, MECM, and hardware deployment.Work on-site in a vibrant city environment with a structured 6-month to 1-year assignment, with potential extensions.Upon completion of waiting period consultants are eligible for:Medical and Prescription Drug PlansDental PlanVision PlanHealth Savings AccountHealth Flexible Spending AccountDependent Care Flexible Spending AccountSupplemental Life InsuranceShort Term and Long Term Disability InsuranceBusiness Travel Insurance401(k), Plus MatchWeekly Pay