VoIP Integration Engineer

Role Description

We are seeking a highly motivated and experienced Unified Communications Software Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform.

• Responsible for the interoperability and assimilation of highly available, Elastic, Robust, Multi-Tenant, and Self-Healing RTC and VoIP Signaling Services.
• Ensure compliance with stringent Security, Authentication, and Authorization Standards to guarantee high SLA and 5 nines uptime.
• Act as the technical liaison between Engineering and the Business for all UC-related activities.
• Work closely with Carbyne's Operations team.
• Opportunity to work on cutting-edge technologies and build a lifesaving emergency platform.

What You’ll Do

• Deliver a highly available 911 Infrastructure as part of a real-time communication team.
• Configure and troubleshoot Carbyne’s Novel Emergency Communication Platform.
• Provide clients with customized communication solutions for Carbyne’s unified communications services.
• Install, maintain, integrate, and contribute to PBX projects and UC solutions.
• Create and maintain technical specs and solution documents.
• Onboard new customers in alignment with customer requirements and solution specifications using Carbyne’s best practices.
• Provide technical support and training for the Operations team on 911 emergency communications systems.
• Gain a strong understanding of unified communications architecture, networking, and cloud computing.
• Interact with various internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers.

Qualifications

• Proven experience with VoIP architecture.
• Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.).
• Extensive knowledge of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting.
• Understanding of video/audio codecs, packetization, encryption, and transport.
• 3+ years of experience in solutions deployment of open-source VoIP solutions.
• 3+ years of experience in networking with full knowledge of the OSI model and deep understanding of 1-7 Network Layers.
• Good understanding of Linux environments, including bash scripting.
• Hands-on experience deployment on Private and Public network/security clouds (AWS).

Nice-to-Haves

• Industry certifications like CCIE, CCNP, CCNA Voice.
• Knowledge of Docker and Kubernetes.
• Knowledge of AWS infrastructure.

Work Location

This role is fully remote within the United States.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, dental, and Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Snacks in our offices.

Pay Transparency

The starting base annual pay for this role is between $148,500.00 - $219,500.00 excluding commission, bonuses, and more annually, depending on your geographic market.

Important Notes

The above job description is not intended as exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.