Patient Care Coordinator - Brookline, MA

Job Description

Job Description

Brookline Hearing Services is a busy multi-provider audiology clinic seeking a dedicated Patient Care Coordinator. As the face of the office, we are looking for a dependable hard worker that can multi-task and greet patients with a warm and positive attitude. Answering the phone and effectively helping patients or routing them to the appropriate person is another important aspect of the job. We work in a team environment and take pride in our high quality of patient care.

Job duties include:

• Greet and assist patients and visitors in person and by phone

• Answer and direct calls using a multi-line phone system

• Call current and former patients to schedule follow-up hearing tests and consultations

• Register new patients and update patient information

• Schedule and confirm appointments in person and over the phone

• Collect patient payments and enter them into the management system

• Process patient orders, verify pickups, and ensure accurate entry in practice management software

• Coordinate orders and schedule patients with the audiologist

• Manage inventory and order supplies

• Perform general office duties such as filing, faxing, and handling referrals

P osition Qualifications:

• Minimum of High school diploma.

• 2 years front office experience, in a retail medical setting (dermatology/optical/plastic surgery/cosmetic dentistry setting).

• Must be computer literate in Microsoft Office programs i.e. Word and Excel.

• Must be able to work well independently.

• Great organizational/time management skills, detail oriented and ability to multi-task.

We provide a competitive salary along with paid holidays,10 paid time off days, a healthcare stipend and a free parking permit. The location is in Brookline, MA.

Hours are 9:00-5:00 Monday-Friday.