Technical Consultant - Routing & Switching (Field: Raleigh, NC/Richmond, VA)

Technical Consultant - Routing & Switching (Field: Raleigh, NC/Richmond, VA) Provide pre and post-sale technical support in the specialized areas of Routing/Switching and Wireless. You will consult, configure, implement, troubleshoot, and maintain ownership on new services offered from the Hospital Patient Monitoring (HPM) solutions team to key customers throughout the Virginia Zone. Responsibilities Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty. Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables. Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems. Travel across the specified geography is required. The average driving time is 2-5 hours daily and may exceed 75% at times. Overnight stays and travel by air and/or train may be required. Qualifications 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred. Network configuration and/or troubleshooting experience, and Cisco Certified Network Professional (CCNP) certification (or required to obtain within 4 months from beginning of employment). Bachelor’s degree in Computer Science, Electronics, Biomedical, or other related disciplines. Physical, cognitive and environmental job requirements with or without accommodation for this Field Service position. Physical and Environmental Requirements Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Wear all required personal protective equipment. How We Work Together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a Field role. Philips Transparency Details The pay range for this position in NC and VA is $88,000 to $140,000 annually. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an Service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Richmond, VA or Raleigh, NC. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. #J-18808-Ljbffr Philips