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Cancellation Administrative Specialist

Smart AutoCare

Cancellation Administrative Specialist

Position: Cancellation Administrative Specialist

Department: Accounting

Job Summary:

As a Cancellation Processor, you will join a dedicated, high-performing team responsible for the integrity and efficiency of our contract lifecycle. In this role, you will manage the end-to-end processing of contract cancellations and account adjustments. This position requires a sharp eye for financial data, exceptional communication skills to navigate dealership and agency networks, and a solutions-oriented approach to resolving client inquiries. This is a full time, hourly, in-office position based in Richardson, Texas.

Minimum Qualifications:

Education - High School Diploma or GED required OR Associate's degree in business administration, or a related field

Experience - 1+ years of experience in contract administration, loan processing, automotive finance (F&I), or high-volume customer accounts

Primary Job Functions:

  • Manage high-volume inbound inquiries and cancellation requests efficiently, ensuring professional, accurate, and empathetic client resolution.
  • Review incoming cancellation requests for accuracy; proactively engage clients via email and phone to expeditiously retrieve missing or corrected documentation.
  • Build and maintain cooperative, productive relationships with automotive dealerships, third-party entities, and external agencies to accelerate request fulfillment.
  • Maintain meticulous database records, tracking contact lists and account updates in real time to ensure seamless team communication.
  • Partner with the broader administrative team to assist with data entry deadlines, email queue triage, physical mail handling, and contract transfer processing as needed.

Periodic Job Functions:

Skills & Competencies Required:

  • Comfortable working with numbers, multi-step math concepts (fractions, decimals, percentages), and processing complex financial adjustments.
  • Intermediate to advanced proficiency in MS Office (specifically Excel and Word), with the ability to quickly adapt to proprietary database software.
  • Strong analytical and problem-solving skills; ability to use logic to resolve documentation discrepancies independently.
  • High degree of attention to detail with a proven ability to prioritize tasks and seamlessly pivot between different workflows in a fast-paced environment.
Smart AutoCare
Vacancy posted 1 day ago
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