Vice President of Customer Success
Confidential
Vice President of Customer Success
About the Company
Fast-growing SaaS company
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is seeking a Vice President of Customer Success to spearhead the transformation of post-sales functions into a cohesive and measurable engine that drives customer retention, expansion, and advocacy. This executive will be responsible for leading and unifying customer success, implementation, and support under a shared vision, and will be tasked with building tiered customer engagement models that cater to both enterprise and SMB needs. The role demands a hands-on leader with a proven track record in improving Net Revenue Retention and scaling post-sales processes, particularly for SMB and mid-market clients. The successful candidate will be expected to bring structure, process, and accountability to the customer journey, from onboarding to renewal, and to partner closely with product and revenue teams to enhance the overall customer experience. Applicants for the Vice President of Customer Success position at the company should have a minimum of 12 years' experience in customer success, implementation, and support within B2B SaaS, with at least 5 years in a senior leadership role. The role requires a deep understanding of operationalizing customer lifecycle management and a hands-on, data-driven approach to balancing strategy and execution. The ideal candidate will have executive presence, exceptional communication skills, and proficiency in SaaS tools such as Salesforce, Gainsight, HubSpot, Intercom, or Zendesk. This is a unique opportunity to lead a large post-sales organization, build repeatable systems for data-driven growth, and partner with a visionary leadership team in a complex, regulated market.
Travel Percent
Less than 10%
Functions
- Account Management/Optimization
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...Suggested
- ...mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses... ...they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on...Suggested
- ...Vice President Of Internal And Executive Communications The J.P. Morgan Wealth Management... ...engaged, lifelong relationships and put our customers at the heart of everything we do. We... ...workforce are directly linked to our success. We are an equal opportunity employer and...Suggested
- ...The Company is seeking a Chief Revenue Officer to spearhead its enterprise sales, development, partner, channel, alliance, customer success, and field engineering teams. The successful candidate will be responsible for go-to-market strategy, planning, execution, and...Suggested
- ...Help shape how our branch network aligns staffing capacity to customer demand and sales opportunity through analytics, forecasting, and... ...into action and thrives in a fast-paced, innovative environment. Success in this role requires strong analytical judgment, clear...Suggested
- ...Design Strategy & Operations, Vice President Join our Employee Experience Design team as the Design Strategy & Operations, Vice President... ...management for the design organization by defining success metrics, reporting cadences, and executive readouts that connect...
- ...Vice President, Corporate Communications About the Company Expanding communications agency Industry Public Relations and Communications... ...programs, particularly within the healthcare sector. The successful candidate will be responsible for building and leading the...
- ...direct, and control the work of employees under his or her supervision. External Job Description and Responsibilities The Vice President of Operations (VPO) serves as the liaison between TeamHealth and Mid-Ohio Emergency Services (MOES). The VPO, under the...Ongoing contractContract workWork at officeShift workNight shift
$145.6k - $167.4k
...transformative change in healthcare. The Vice President, Service Delivery is a regional... ...resolution to all negative and neutral customer services surveys. Analyze monthly regional... ...within the reporting structure. Success Metrics Consistent achievement of...Night shift- ...Vice President of Advancement About the Company Well-regarded global relief & development agency Industry Non-Profit Organization... ...a pivotal role in the organization's growth and impact. The successful candidate will be responsible for developing and executing a...
- ...Vice President, Corporate Accounting About the Company Reputable insurance & financial services organization Industry... ...within its large, multi-functional accounting organization. The successful candidate will be responsible for overseeing core accounting...
- ...Vice President, Growth Strategy & Donor Relations About the Company Non-profit organization enhancing economic & social equity Industry... ...to play a pivotal role in the organization's mission. The successful candidate will be the chief architect of the donor experience...
- ...Vice President, Clinical Development About the Company Established organization targeting immune pathways to give patients more... ...innovative therapeutics targeting immune-mediated diseases. The successful candidate will be responsible for developing and implementing...
- ...Vice President of AI and Innovation About the Company Accomplished provider of top-tier hospitality management services Industry... ...development and execution of a comprehensive AI strategy. The successful candidate will be responsible for defining the organization's...
- ...a Wealth Management Credit Forecasting Vice President, within Consumer & Community Banking (CCB... ...to contribute to our team's success and develop your skills in a fast-paced... ...engaged, lifelong relationships and put our customers at the heart of everything we do. We also...Immediate start
$200k - $250k
...Vice President, InvestingRemote - United StatesJR012768 At Ensono, our Purpose is to be a... ...prices multi-million dollar, highly complex custom IT solutions for mid to large sized... ...culture where individuals thrive and deliver successful outcomes Project Management skills...Full timeContract workTemporary workRemote workWork from homeFlexible hoursNight shift- Credit Loss Forecasting Team Member JPMorgan Chase & Co. is a global leader in financial services, offering investment banking, consumer and small business services, commercial banking, and asset management. Serving millions of consumers and top corporate clients, the...Work at office
- ...Vice President, Fixed Income Portfolio Management About the Company Well-regarded credit union Industry Banking Type Privately... ...a Vice President for Fixed Income Portfolio Management. The successful candidate will be a seasoned professional with a strong...
$159.3k - $273.2k
...Growing together. This Market Vice President (MVP) role directly supports Optum's Senior... ...and is personally accountable for the successful execution of market-level initiatives/... ...partnerships. This highly matrixed, customer-centric, externally facing individual will...Minimum wageFull timeContract workWork experience placementLocal areaRemote workMonday to Friday- ...Vice President of Engineering, AI Strategy & Full Stack About the Company Expanding technology company in the grocery industry Industry... ...the long-term direction of the company's technology. The successful candidate will be someone who enjoys building, mentoring, and...
- ...Vice President, Biomarker Research About the Company Prestigious biopharmaceutical company Industry Pharmaceuticals Type... ...organization's biomarker and precision medicine vision. The successful candidate will work closely with the executive management team...
- ...Senior Vice President, Medicare About the Company Ambitious healthcare management organization Industry Hospital & Health Care... ...sustainable membership growth across all regions and segments. The successful candidate will be responsible for a significant revenue...
- ...Vice President, Project Management About the Company Top-tier pharmaceutical advertising agency Industry Marketing and... ...background in pharmaceutical advertising to join their team. The successful candidate will be responsible for establishing and refining...
- ...External Communications Vice President We're looking for a resourceful, hands-on public relations... ..., lifelong relationships and put our customers at the heart of everything we do. We... ...workforce are directly linked to our success. We are an equal opportunity employer and...
- ...Vice President of Demand Generation About the Company Reputable sourcing & procurement platform... ...during a critical growth phase. The successful candidate will be responsible for... ...dedicated to providing an exceptional customer experience and is looking for a top-producing...
- ...Vice President, Client Insights and Advisory (Financial Services) About the Company Premier insights & advisory organization Industry... ...and Advisory within the financial services sector. The successful candidate will be a commercially minded insights leader with...
- ...The VP, Paid Media is responsible for leading enterprise-wide paid media strategy across Express and Bonobos-driving profitable customer acquisition, accelerating revenue growth, and strengthening customer file health across the portfolio. This leader owns the full paid...Temporary workSeasonal workWorldwide
- ...Vice President, Card Marketing Join our dynamic team where you will help shape and lead the overall strategy, execution, and ongoing... ...of digital marketing for our credit card portfolio, optimize customer journeys, and influence firm-wide strategic priorities. As...Work visa
- ...Vice President, Financial Planning and Analysis About the Company Internationally renowned data security & governance company... ...strategic planning, and shaping the long-term financial outlook. The successful candidate will be responsible for defining financial...
- ...Vice President of Food Safety & Quality About the Company Nationally recognized food manufacturer... ...enterprise-wide FSQA initiatives. The successful candidate will be responsible for... ...driving performance and strengthening customer confidence. The VP will also be instrumental...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Success. Be the first to apply!
- vice president staffing Columbus, OH
- vice president research and development Columbus, OH
- vp customer experience Columbus, OH
- vice president nursing Columbus, OH
- vp customer success Columbus, OH
- vice president strategic initiatives Columbus, OH
- vp internal audit Columbus, OH
- vice president of application development Columbus, OH
- vice president shared services Columbus, OH
- vp support Columbus, OH

