INSURANCE ANALYST II - 43001358

Insurance Analyst II

This position serves as a customer advocate, providing guidance and assistance to the insurance buying public by answering questions and resolving problems relating to personal lines auto and residential property insurance. Responsibilities include providing guidance and assistance via the Consumer HelpLine (telephone), personal contact, and/or correspondence with insurance purchasers, claimants, attorneys, agents, and adjusters. Reviews, examines, and evaluates personal lines auto and residential property insurance contracts to determine rights, coverage, exclusions and conditions. Monitors compliance with statutes and rules governing claim handling, denial of claims or coverage, and cancellation or non-renewal of insurance contracts. When alleged violations are discovered, properly documents files and refers alleged violation(s) to other areas of the Department for further investigation and action. Answers Helpline calls from customers concerning insurance fraud and the rehabilitation and liquidation of insurers related to residential property insurance. The incumbent in this position is a member of the DFS disaster response team and in that capacity may be required, on short notice, to perform duties in support of disaster relief efforts. Performs other duties and responsibilities as directed by management.