Receptionist, Front Desk

Description

Make a Difference from the Moment Patients Walk Through Our Doors

At Highlands Oncology, our Front Desk Receptionists are often the first smiling face and reassuring voice our patients encounter. If you are compassionate, organized, and thrive in a fast-paced healthcare environment, this is an opportunity to make a meaningful impact while supporting patients during some of life's most important moments.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary: The Receptionist manages the registration process with accuracy and efficiency. This role ensures required documentation is complete, data is entered correctly, and patients receive clear information about procedures, schedules, and requirements. The Registration Specialist is a primary point of contact, delivering professional customer service while maintaining confidentiality and compliance with organizational policies.

Job Duties / Responsibilities:

• Serve as the primary patient check-in and information resource for the facility.
• Assist patients with new-patient paperwork, updates, and insurance verification.
• Communicate the day's schedule and any follow-up appointments to patients.
• Collect payments and reconcile daily cash receipts.
• Generate end-of-day reports and maintain accurate financial records.
• Answer incoming calls, take messages, and provide information according to established procedures.
• Maintain clean and organized workstations and waiting areas.
• Respond promptly and professionally to emails, phone calls, and instant messages.
• Address patient and family questions regarding procedures and clinic policies.
• Provide preparation instructions for diagnostic tests and upcoming appointments.
• Support emergency response and patient transport processes as needed.
• Identify and contact appropriate personnel based on patient needs.
• Travel to other clinic locations as required to support staffing.
• Attend required staff meetings.
• Perform additional duties as assigned.

Requirements

Required Skills/Abilities:

• Strong multitasking ability with keen attention to detail in a fast-paced environment.
• Excellent customer service skills and flexibility in interacting with patients and staff.
• Proficiency with computer systems and strong organizational and problem-solving skills.
• Excellent verbal communication, interpersonal, and telephone skills.
• Ability to manage high call volumes professionally.
• Comfortable working in an oncology clinic setting.
• Ability to collaborate effectively with cross-functional teams.
• Emotional resilience and the ability to handle sensitive or emotionally charged situations.
• Must be onsite Monday through Friday to fulfill job duties
• Flexibility to meet evolving clinic needs up to and including travel as needed.

Certifications/Licenses/Education/or Experience in a related field:

• High School Diploma or equivalent
• 1-2 years of customer service experience required.
• One year of oncology experience preferred.
• 1-2 years of experience with medical terminology and healthcare settings preferred.

Physical Requirements:

• Sitting for prolonged periods of time at a desk.
• Computer use that requires visual acuity, typing, use of mouse/keyboard, and staring at a screen for extended periods of time.
• Occasionally lifting objects of up to 25 pounds such as files, office supplies, assisting patients when needed, etc.
• Walking and standing for continuous periods around the office or clinic as needed.
• Fine motor skills for tasks like typing, writing, handling small objects or equipment and materials.
• Adequate mobility for daily interactions, delivering packages throughout the clinic daily, and traveling between company locations as needed.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Safety Sensitive: In accordance with the Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.