On-Call Desk Clerk

On-Call Desk Clerk

The On-Call Desk Clerk position does not have a set work schedule and will be contacted to work when needed. The On-Call Desk Clerk works a 9-month schedule with multiple temporary seasonal shutdown periods during the winter and summer. Multiple On-Call Desk Clerk positions available.

On-Call clerks are required to pick up and work an 8-hour shift every fourteen days.

Responsibilities

• Perform clerical duties in accordance with HRL policy and expectations. This includes but is not limited to answering phone calls, checking email regularly throughout their shift, communicating information between shifts to their colleagues and supervisor, and processing resident room changes.
• Provide exceptional customer service to residents, staff, and visitors.
• Cheerfully greet residents, staff and visitors in person or by phone. Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk. Thoughtfully provide information about campus, and residence hall policies and procedures.
• Receive, record, and distribute U.S. mail, as well as, U.P.S., Fed Ex and other packages. Enter packages into online package distribution system. Carry, lift and move loads of supplies, materials and mail up to 49 lbs. regularly and manage heavier loads with the assistance of other building staff members as needed.
• Maintain vigilant awareness of security doors and lobby entryway; check resident, staff, and guest I.D.s as they enter the building; maintain resident, guest, and visitor sign-in/out records. Encode and invalidate campus cards for building room access.
• Check out and follow up for return of borrowed cleaning and recreational equipment and keys by accurately maintaining appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received.
• Adhere to directives and policies outlined by leadership during trainings, via email and in the Desk Clerk manual; provide routine orientation to new employees in coordination with Assistant Directors of Operations and HRL. Access the automated on-call system in order to schedule replacement of staff.
• Knowledgeable in emergency protocols and evacuation systems, such as fire alarm procedures, keep alert to unusual circumstances and situations; take appropriate action and efficiently report critical issues to their supervisor and Facilities Services by phone and complete an on-line incident report for tracking purposes.
• Report building maintenance issues via phone or by submitting a service request through Facilities Services.
• Perform other tasks as requested by Assistant Director of Operations and building management.

Competencies

• Aware of, control of and professionally express one's emotions.
• Manage peer to peer and supervisor interactions with courtesy, tact, and diplomacy.
• Identify priorities in order to recognize and resolve or refer problems.
• Effective oral and written communication.
• Work with frequent interruptions, some independence, and multitask.

Education, Experience, or Certifications

Education:

• High school diploma from an accredited institution or a GED certificate required.

Experience:

• Previous customer service experience required.
• One year of general office or clerical experience required.
• One year experience in a customer service role in a college or university preferred.

Technical Knowledge or Skills:

• Knowledge of general office procedures and practices.
• Keep records; assemble and organize data, and prepare and submit reports in acceptable formats.
• Working knowledge of Microsoft Word, Excel, Outlook, and navigate web-based systems.
• Learn a range of position-related software applications required.

Working Conditions and Physical Requirements

• Bend, crouch, or stoop.
• Carry or lift loads up to 49 lbs.
• Sit for 8 hours or more.
• Use computers extensively for 4 hours or more.
• Stand for 4 to 8 hours.
• Flexibility to work in alternative areas during peak periods or building maintenance.

Pay Range

• $17.26 - $17.79 per hour.

Required Documents

• Resume/CV
• References Contact Information (3)