Assistant Property Manager

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Paid time off

Assistant Property Manager – Self Storage | Brooklyn, NYWe are seeking a motivated, dependable, and customer-focused Assistant Property Manager to support the daily operations of a self-storage facility in Brooklyn, New York .

This is an excellent opportunity for a hands-on professional who enjoys working with customers, has strong sales skills, takes pride in maintaining a clean and professional property, and is looking for long-term growth with an expanding company.

Position Overview

The Assistant Property Manager works closely with the Property Manager to support the successful day-to-day operations of the self-storage facility, including sales, customer service, collections, property upkeep, administrative responsibilities, and overall facility operations .

The ideal candidate is organized, dependable, proactive, and comfortable handling a variety of responsibilities throughout the day. This position requires someone who can provide excellent customer service while also assisting with the operational and physical needs of the property.

Key Responsibilities

• Support the Property Manager with daily facility operations

• Drive unit rentals and contribute toward occupancy, sales, and revenue goals

• Convert phone, online, and walk-in inquiries into rentals through strong follow-up and sales techniques

• Sell retail merchandise, including locks, boxes, tape, and packing supplies

• Provide exceptional customer service in person, by phone, and through email

• Assist customers with move-ins, move-outs, transfers, billing questions, payments, and account management

• Follow up on past-due accounts and assist with collections and auction-related processes

• Conduct regular property inspections and maintain high standards for cleanliness, organization, safety, and appearance

• Ensure vacant units are clean, secure, and rental-ready

• Perform property upkeep and light maintenance, including sweeping, mopping, cleaning units, changing light bulbs, removing debris, painting touch-ups, and basic troubleshooting

• Identify and promptly report maintenance or safety concerns

• Monitor security cameras, gate systems, alarms, and property access activity

• Open and close the property according to company procedures

• Maintain accurate customer records, rental agreements, payment information, and operational documentation

• Complete required reports, data entry, filing, inventory tracking, and administrative responsibilities accurately and on time

• Assist with maintaining office, retail, and facility supplies

• Support local marketing efforts, promotions, online lead follow-up, outreach, and community engagement

• Handle customer questions, concerns, and conflict-resolution situations professionally and efficiently

• Follow company policies, safety procedures, and operational standards

• Assist with facility operations and assume additional responsibilities in the Property Manager's absence

• Maintain a professional appearance, positive attitude, and strong sense of ownership of the property

• Perform additional duties as assigned by management

Qualifications

• Previous customer service, retail, sales, property management, or similar experience preferred

• Strong sales and customer service skills

• Excellent communication, organizational, and problem-solving abilities

• Ability to multitask, prioritize, and remain organized in a fast-paced environment

• Comfortable using computers, POS systems, email, and basic office software

• Self-motivated, dependable, detail-oriented, and accountable

• Ability to take initiative and work independently with minimal supervision

• Ability to work effectively as part of a team

• Comfortable performing physical and light maintenance-related duties

• Ability to lift up to 50 lbs. when necessary

• Weekend availability required

• Must be able to reliably commute to Brooklyn, New York
  
  
• Employment is contingent upon successful completion of a background check

• Self-storage experience is a plus, but not required

Compensation & Benefits

Pay: $21.00+ per hour, depending on experience

• Performance-based bonuses and incentives

• 401(k)

• Health insurance

• Paid time off

• Paid holidays

• Employee storage discount

• Career advancement opportunities

• Stable, supportive, and team-oriented work environment

Work Location

Brooklyn, New York – In person

If you are dependable, customer-focused, motivated to meet sales goals, and looking for an opportunity to learn, grow, and take on greater responsibility, we encourage you to apply and become part of our growing team.

Pay: $21.00+ per hour, depending on experience

Work Location: In person – Brooklyn, NY