Data Analyst
Prophecy Technologies
Role Overview: This role involves serving as a primary point of contact for customers during service provisioning, decommissioning, and migration activities. Key Responsibilities:
- Manage and track customer engagements to ensure successful delivery results and high customer satisfaction.
- Submit, monitor, and track migration and disconnection orders in customers' systems, ensuring accuracy and timely completion.
- Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service-related issues.
- Monitor post-provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans.
- Strong verbal and written communication skills with a customer-focused mindset.
- Ability to manage multiple tasks and priorities in a fast-paced, operational environment.
- Strong coordination and problem-solving skills, with attention to detail and follow-through.
- Bachelor's degree or equivalent preferred.
- 2-4 years of experience in operations, customer support, service delivery, or telecom IT services.
Vacancy posted 20 hours ago
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