Data Analyst

Prophecy Technologies

Role Overview:

This role involves serving as a primary point of contact for customers during service provisioning, decommissioning, and migration activities.

Key Responsibilities:

Manage and track customer engagements to ensure successful delivery results and high customer satisfaction.
Submit, monitor, and track migration and disconnection orders in customers' systems, ensuring accuracy and timely completion.
Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service-related issues.
Monitor post-provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans.

Required Skills:

Strong verbal and written communication skills with a customer-focused mindset.
Ability to manage multiple tasks and priorities in a fast-paced, operational environment.
Strong coordination and problem-solving skills, with attention to detail and follow-through.

Qualifications:

Bachelor's degree or equivalent preferred.
2-4 years of experience in operations, customer support, service delivery, or telecom IT services.

Apply

Vacancy posted 1 day ago

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