Field Service Technician II

EnerSys is seeking a highly motivated and skilled Field Service Technician II to join our growing team in the EnerSys Energy Systems business. The role involves providing timely and effective on-site service, maintenance, and equipment repair for telecommunications, data centers, utilities, and other essential services. Essential Duties and Responsibilities Field Service Expertise Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment. Perform preventative maintenance to ensure optimal equipment performance and minimize downtime. Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment. Provide on-site technical assistance and training to customers on the safe operation of their equipment. Customer Focus Build and maintain strong customer relationships by providing timely, efficient, and professional service. Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns. Act as a liaison between the customer and the company to ensure customer satisfaction. Safety and Compliance Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards. Operate material handling equipment safely and maintain a clean and organized work environment. Complete all required safety and compliance training. Administration and Reporting Maintain accurate records of service calls, maintenance activities, and customer interactions. Complete timely reports, including service reports, expense reports, and quality alerts. Manage company assets, including a service vehicle, parts inventory, tools, and test equipment. Qualifications Minimum 1.5 years of field service experience in electrical, telecom, or energy-related fields. Basic understanding of electrical systems and test equipment (Aptitude exam required). Ability to read and interpret technical documents, such as schematics and manuals. Solid communication and interpersonal skills. Ability to work independently and manage time effectively. Valid driver's license and acceptable driving record for insurability. Availability to work non-standard hours in a 24/7 work week. Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces. Ability to perform physical tasks, such as bending, stooping, and kneeling. General Job Requirements Must be able and willing to do overnight travel. This position requires driving a company vehicle; meeting specified driving requirements. Must frequently bend, twist, reach, stoop, kneel or crouch. Must be able to differentiate colors. Must lift up to 50 pounds on a daily continuous basis; heavier tasks require mechanical assistance or assistance of another employee. Must stand for long periods of time. Must be on-call, willing to work overtime, and accommodate varying schedules including nights, weekends, and public holidays. Risk of electrical shock. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth #J-18808-Ljbffr