Director of Operation

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Job Summary:
The Director of Operation at Chick-fil-A Woodbury is responsible for overseeing operational efficiency and driving continuous improvement within the business. This individual will guide and develop a high-performing team, ensuring alignment with organizational goals and vision. The role requires strategic leadership, with a focus on performance metrics, systems optimization, and employee development. The Director of Operations will report directly to the General Manager.

Key Responsibilities:
Lead weekly team huddles and reporting sessions to track and achieve scorecard goals.

• Oversee the day-to-day operations, including but not limited to:
  • Attendance management (e.g., call-outs and time punch issues)
  • Drive-thru performance and analytics
  • Cash flow management
  • Labor and productivity optimization
  • Kitchen operations, staffing, and food safety
• Coordinate marketing events and evaluate their impact on operations.
• Manage scheduling and inventory ordering processes.
• Maintain and monitor Personal Development Plans for team members.
• Ensure adherence to safety, food safety, and quality standards.
• Maintain top-tier customer experience metrics (CEMs) and monitor daily performance updates.
• Collaborate effectively with the General Manager to communicate business health and implement improvements.

Expected Results:

• Achieve top 20% performance in CEM scores.
• Maintain Drive-thru stats with a minimum of 80% SOS.
• Achieve an overall satisfaction score greater than 80%.
• Ensure labor costs are between 21.5%-23% with productivity of $88-$93/hr.
• Stay within the top 33% for labor hours.

Desired Characteristics:

• Drive and ownership mentality
• Self-motivation and initiative
• Strong servant leadership approach
• Effective communication and follow-through

Benefits:

• Health Benefits (Full-time)
• 401k Retirement Plan + Employer Match
• Paid Time Off (Full-Time)
• Sundays Off
• Positive Work Environment
• Food Discounts
• Scholarship Opportunities 
• Career advancement opportunities through the Leadership Development Program