Social Services Coordinator

Job Details Job Location: North Hollywood, CA 91605 Position Type: Full Time Salary Range: $27.00 - $28.00 per hour Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM Benefits Medical, Dental, Vision, Life Insurance 401(k) with employer match Paid vacation and 15 paid company holidays Responsibilities Develop and maintain healthy and productive professional helping relationships with all residents to ensure their social service, behavioral health, and physical health needs are addressed promptly and appropriately. Encourage residents to actively participate in voluntary services by attending meetings and scheduled appointments. Promote respectful conduct among residents, their guests, property management staff, and neighbors to maintain harmony in the community. Assist residents and guests in addressing special maintenance problems such as hoarding, bed bug infestations, and other pest management issues. Plan and facilitate daily and monthly community programming (Bingo, arts and crafts, chair exercises, luncheons, educational workshops on health and finance) to promote community involvement and resident independence. Develop a monthly activity calendar in collaboration with the Property Manager and ensure supplies and activity environments are organized and sanitary. Conduct regular meetings with property management staff and service providers to establish and continuously improve standard policies and procedures for addressing resident and property issues. Develop, document, and coordinate individualized support plans for residents experiencing significant challenges to maintaining residential stability (e.g., lease violations, smoking, hoarding, bed bug infestations). Maintain a positive presence in the community by conducting frequent friendly visits to resident units. Develop, coordinate, and conduct regular training programs for property management, maintenance, security, and other staff to enhance staff skills and expertise in operating high‑quality permanent supportive housing programs. Coordinate and conduct workshops, classes, and social programs for residents to promote community development, social integration, and self‑sufficiency. Identify and maintain relationships with community resources and bring resources on‑site to ensure resident and staff access. Provide continuous feedback on resident issues and concerns to property management staff and social service providers through frequent communication and team meetings. Assist in advocacy and resource development for the apartment community and other affordable and permanent supportive housing programs by collecting and maintaining accurate data and preparing qualitative and quantitative reports on activities and outcomes as needed. Drive to local areas, company meetings, and sister properties when necessary; respond to emails within 24 hours. Ensure unsafe conditions are corrected in a timely manner. All other duties as assigned. Qualifications A Bachelor’s degree in social work, behavioral health, or related field, or 2–3 years related experience. Minimum of two years of experience working in programs serving homeless or other special needs populations. Experience working in a supportive housing or other residential setting a plus. Personal commitment to the mission of affordable senior housing. Excellent written, verbal, and electronic communication skills. Excellent organizational and interpersonal communication skills. De‑scalation, conflict resolution, and crisis response and management skills. Excellent multitasking skills. Individuals with personal experience of mental illness and/or homelessness and/or other lived experience are strongly encouraged to apply. Knowledge of Microsoft Word, Outlook, Excel, and comparable property management software such as Yardi. #J-18808-Ljbffr WSH MANAGEMENT INC