Patient Service Representative

Patient Service Representative Seeking qualified and experienced Patient Service Representative. Do you have excellent customer service experience? Are you able to multitask? Committed to grow with a team? Join Pinski Dermatology & Cosmetic Surgery (A VitalSkin Dermatology Affiliate). Our practice is in the heart of downtown Chicago, overlooking the iconic Millennium Park. Full-time position: Monday-Friday (36-40 hours) and one shift per month on Saturday (8:00 a.m. - 1:00 p.m.) $20 - $22 depending on experience Job Summary Manage and coordinate patient relationships by providing courteous and professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, patient inquiries, and problem resolution. Job Responsibilities Greet arriving patients, ensuring a welcoming patient experience Adhere to patient confidentiality and records release policies Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines Maintain the daily appointment schedule and notify staff and providers of any changes Obtain and verify insurance and other financial information prior to visits Answer patient calls regarding scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed Position Qualifications Minimum Qualifications High school graduate Preferred Qualifications Customer service experience in a medical setting, spa or medspa EMA Modmed experience VSD Core Values Having fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together. Being a team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another forming a strong family bond. Being resilient. We expect the unexpected, we embrace the need to change, we are optimistic and grateful, and we are focused on our mission and vision. Being accountable. We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results. Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions. Being entrepreneurial. We have an owner's mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.