Branch Manager

Job Description

Job Description

Company Vision

Work where you’re part of a community. Security State Bank & Trust is a community bank, going strong since 1941. We get to know each other and our customers, always emphasizing serving over selling products. With 18 branches and counting, we offer opportunities for career-minded, entry-level applicants, as well as those with years of experience in the banking industry.

About the Role

The Branch Operations Officer is responsible for overseeing the day-to-day operations functions of the branch, ensuring compliance with banking regulations, internal policies, and operations standards. This role supports branch leadership by managing operational risk, supervising staff, improving efficiency, responsible for deposit growth, and delivering consistent, high-quality customer service.

Essential Responsibilities

• Champion Enterprise Values : Lead with and model SSB&T’s core values, embedding them into data strategy, governance, and team culture.
• Oversee daily branch operations to ensure accuracy, efficiency, and compliance
• Ensure adherence to bank policies, procedures, and regulatory requirements (including audit readiness)
• Manage branch cash controls, vault operations, dual control procedures, and transactional accuracy
• Actively grow deposit growth
• Ensure security and safety-related functions
• Supervise and support operations staff, including tellers and universal bankers
• Provide training, coaching, and performance feedback related to operational standards
• Identify operational risk and implement corrective action as needed
• Serve as the primary point of contact for operations audits, exams, and internal reviews
• Monitor operational metrics and recommend process improvements
• Support branch leadership with scheduling, coverage planning, and workflow optimization
• Assist with cross-training and staff development initiatives
• Handle escalated operational or customer service issues professionally and efficiently
• Ensure a strong customer service while maintaining operational integrity

• The scope of this role may be reviewed and adjusted periodically to align with organizational goals at the employer’s discretion.

Employment Commitments & Physical Requirements

• Exempt
• Full-time
• Monday- Friday 8am-5pm
• Community/ volunteer involvement
• Focus-intensive position requiring extended periods of sitting and digital navigation.
• Occasional walking, standing, and use of office equipment.
• Must possess close visual acuity and clear speech for verbal communication.

Location & Travel

• Physical reporting Branch or Operations Weatherford location
• Travel may be necessary depending on business needs

Candidate Requirements

• High school diploma or equivalent
• 2 + years of managerial/leadership experience
• Strong organizational skills
• Excellent interpersonal, written, and verbal communication skills
• Ability to communicate effectively
• Proficient in Microsoft Office 360
• Ability to adapt to growing business needs and structural changes

Candidate Preferred Qualifications

• 3 + years of banking, financial services, or credit union experience
• Bachelor’s degree in business, Finance, or related field
• Prior experience as an Operations Officer, Lead Teller, or Assistant Branch Manager
• Experience supporting audits, exams, or regulatory reviews
• Familiarity with universal banking models and cross-functional branch staffing
• Strong coaching, mentoring, and team development experience

SSB&T Employee Benefits

SSB&T offers all eligible full-time employees a robust benefits package. Employees receive benefits to support total health, financial, and work-life balance. Benefits packages include life insurance, medical, dental, vision, disability, 401K, vacation, and sick time. Full-time employees will receive 11 paid federal holidays.

Compensation

We are committed to competitive compensation at SSB&T. By analyzing market data, we establish fair salary ranges. Your pay is determined by your experience, the role's market value, and your geographical location.

The job description and supporting information reflect the details deemed to be necessary to describe the principal functions required of the job and should not be construed as a detailed description of all work to be performed in the job role.

Employee shall perform such work as may be required of Employee by Company in accordance with the job description, as well as the instructions, directions and control of Company and at such reasonable time and places as Company may determine. At all times during the Employment Period, Employee shall strictly adhere to all the rules and regulations that have been, or that may hereafter be established by Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s).

Security State Bank &Trust is an Equal Opportunity Employer.