Client Support Coordinator

Client Support Coordinator

Oversee the activities of a client and/or region to ensure daily business needs are met. Manage and execute distribution processes for our customers' networks. This will include, but not be limited to, inbound to Armada's redistribution facilities, inbound to our customers' distribution centers. Provide efficient execution of daily network activity and assistance in the areas of reporting, issue management and resolution, KPI management and supplier management. Additional responsibilities include building customer relationships through effective decision making and proactive communication.

Responsibilities include managing the region's Distribution Centers and facilitating/directing resolution to DC issues by proactively auditing to confirm that requirements are being met. Directing sales order management for all stakeholders. Identifying out of stock situations and communicating in a timely manner to the DCs. Directing stock out management and system storage for all Hub handled items. Coordinating with Supply Planning, DCs, and HUBs to successfully manage inventory processes. Working with Finance to resolve discrepancies as required. Identifying areas of opportunity through key performance metrics that facilitate network optimization through DCs and carriers. Managing first response activity to resolve service issues. Coordinating return disposition of refused/returned goods as required. Providing position coverage for other SCC's during absences. Special projects as assigned by Manager of Customer Service. Proficient in all Standard Operating Procedures (SOP's) and the Business Continuity Plan (BCP).

Education and Experience Requirement: Minimum: 1-2 years experience in customer service or transportation operations experience preferred. Bachelor's degree in Business, Transportation or Logistics preferred. Preferred: Bachelor's degree in Transportation or Business. Experience: Customer Service or Transportation experience with one or more of the following modes: LTL, Intermodal, temp controlled, and dry truckload transportation preferred.

Language and Technical Skills requirement: General understanding of business and transportation terms and concepts. Proficient in Microsoft Word, Outlook, Excel required; Access, TMS applications preferred. Analytical and problem solving ability. Ability to communicate effectively (verbal & written) with internal/external clients.

Physical Demands and Work Environment: Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting, and computer/phone usage. Flexible work schedules per business requirements.

Disclaimer: This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.